HB
Hester B
1 reviews | Active since Oct 2020
28 Jan 2021, 11:07
Very poor service and will not recommended this company
I am a member of The Unlimited Hospital policy. Every time I send document I have to make an expensive call to find out if the recieved the documents. I have to pay R500 for a motivational letter from the specialist. This after all medical documents were forwarded to them already. I still don't know the status of my claim and get no response on my emails. Still don't know if they recieved all documents and when claim will pay out. In desperate need of funds to pay service providers. Had the same problems with my previous claim.
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The Unlimited's replyOfficial
28 Jan 2021, 14:36Hi Hester,
We understand just by reading through your review how much time and effort you've put into your claim. We sincerely apologise for not matching your effort and for the lack in communication from our side. As we advised you over the phone today, we received your documents and we forwarded them to our underwriters. Your claim is currently being assessed and we'll provide you with feedback on it by close of business tomorrow.
We understand just by reading through your review how much time and effort you've put into your claim. We sincerely apologise for not matching your effort and for the lack in communication from our side. As we advised you over the phone today, we received your documents and we forwarded them to our underwriters. Your claim is currently being assessed and we'll provide you with feedback on it by close of business tomorrow.
The Unlimited's reply28 Jan 2021, 14:36
Official
Hi Hester,
We understand just by reading through your review how much time and effort you've put into your claim. We sincerely apologise for not matching your effort and for the lack in communication from our side. As we advised you over the phone today, we received your documents and we forwarded them to our underwriters. Your claim is currently being assessed and we'll provide you with feedback on it by close of business tomorrow.
We understand just by reading through your review how much time and effort you've put into your claim. We sincerely apologise for not matching your effort and for the lack in communication from our side. As we advised you over the phone today, we received your documents and we forwarded them to our underwriters. Your claim is currently being assessed and we'll provide you with feedback on it by close of business tomorrow.