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Rocky T
1 reviews | Active since Aug 2019
26 Feb 2021, 08:33
Very dissatisfied loyal client.
I have been with this insurance for the last 5 years, never had a problem with it, Even thought people who accused the insurance about lack of urgency and sympathy towards their clients was just exeggeration, until it happened to me. I am ***** by nature, I hate jumping to conclusion however it has been a month without getting feedback on my claim I have been calling and each consultant advises that it takes 7 days for the assessor to finalized a claim. But based on my experience with the insurance and lack of communication I am gatvol. I am even thinking of switching.
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Replies (2)
The Unlimited's replyOfficial
26 Feb 2021, 11:41 Hi Rocky,
Thank you for raising this matter with us. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. A member from our team will be contacting you today to assist you.
Thank you for raising this matter with us. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. A member from our team will be contacting you today to assist you.
The Unlimited's reply26 Feb 2021, 11:41
Official
Hi Rocky,
Thank you for raising this matter with us. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. A member from our team will be contacting you today to assist you.
Thank you for raising this matter with us. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. A member from our team will be contacting you today to assist you.
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Rocky T's updateReviewer Update
03 Mar 2021, 08:08Thank you unlimited for the feedback, I am grateful for attending my complaint with full force.
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Rocky T's update03 Mar 2021, 08:08
Reviewer Update
Thank you unlimited for the feedback, I am grateful for attending my complaint with full force.