MG
Matthew G
1 reviews | Active since Aug 2017
03 Aug 2021, 19:46
Very Disappointing Service
I am extremely disappointed by the lack of service I received from The Unlimited today, who attempted to sell me the scratch and dent product. I made one thing very clear during this call : I will not agree to sign up to anything until such time as I have read through the product information and understood what it entails.
No sooner did the call end than I received a request to accept the debit order going off my account every month. Let me again re-iterate : I mentioned on two occasions that I will not accept/approve anything until I have read through everything myself.
Of course, I rejected the debit order. To this date I have not received the information I require to make my decision. Additionally: apparently the solution is that I should agree to the product/service, then decide if I want it or not and then cancel?? This makes no sense to me.
I am very disappointed and request that I be removed off all of your calling/mailing lists with immediate effect. I am not interested in this product.
Thank you
Matthew
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
03 Aug 2021, 20:04Hi Matthew,
Thank you so much for writing to us. We understand that you must've been so alarmed to learn that a policy was created for you without your consent. We'd like to sincerely apologise for any panic and upset we may have caused you. Please know that we'd never want you to join our family or pay for a membership unwillingly as this goes against the very fiber of our being. Kindly note that we are taking this matter very seriously and our team will be contacting you tomorrow morning to discuss it further.
Thank you so much for writing to us. We understand that you must've been so alarmed to learn that a policy was created for you without your consent. We'd like to sincerely apologise for any panic and upset we may have caused you. Please know that we'd never want you to join our family or pay for a membership unwillingly as this goes against the very fiber of our being. Kindly note that we are taking this matter very seriously and our team will be contacting you tomorrow morning to discuss it further.
The Unlimited's reply03 Aug 2021, 20:04
Official
Hi Matthew,
Thank you so much for writing to us. We understand that you must've been so alarmed to learn that a policy was created for you without your consent. We'd like to sincerely apologise for any panic and upset we may have caused you. Please know that we'd never want you to join our family or pay for a membership unwillingly as this goes against the very fiber of our being. Kindly note that we are taking this matter very seriously and our team will be contacting you tomorrow morning to discuss it further.
Thank you so much for writing to us. We understand that you must've been so alarmed to learn that a policy was created for you without your consent. We'd like to sincerely apologise for any panic and upset we may have caused you. Please know that we'd never want you to join our family or pay for a membership unwillingly as this goes against the very fiber of our being. Kindly note that we are taking this matter very seriously and our team will be contacting you tomorrow morning to discuss it further.
The Unlimited's replyOfficial
04 Aug 2021, 09:23Hi Matthew,
We trust that you’re doing well. Kindly note that we've been trying to get in touch with you this morning and unfortunately, we’re unable to reach you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM. Alternatively, you can contact us via our customer care line on ***.
The Unlimited's reply04 Aug 2021, 09:23
Official
Hi Matthew,
We trust that you’re doing well. Kindly note that we've been trying to get in touch with you this morning and unfortunately, we’re unable to reach you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM. Alternatively, you can contact us via our customer care line on ***.
MG
Matthew G's updateReviewer Update
04 Aug 2021, 16:52Hi there,
Received a call now. Thank you. I am waiting for the confirmation of policy cancellation - but the call I received was very satisfactory. I would suggest taking this issue up with the consultant who spoke to me on the phone initially, as I mentioned a number of times I do not want to sign up to anything until I have reviewed the policy in writing, but still the debit order request was sent to me.
Thank you for following up and helping me with this query - I appreciate it.
Regards
Matthew
Received a call now. Thank you. I am waiting for the confirmation of policy cancellation - but the call I received was very satisfactory. I would suggest taking this issue up with the consultant who spoke to me on the phone initially, as I mentioned a number of times I do not want to sign up to anything until I have reviewed the policy in writing, but still the debit order request was sent to me.
Thank you for following up and helping me with this query - I appreciate it.
Regards
Matthew
MG
Matthew G's update04 Aug 2021, 16:52
Reviewer Update
Hi there,
Received a call now. Thank you. I am waiting for the confirmation of policy cancellation - but the call I received was very satisfactory. I would suggest taking this issue up with the consultant who spoke to me on the phone initially, as I mentioned a number of times I do not want to sign up to anything until I have reviewed the policy in writing, but still the debit order request was sent to me.
Thank you for following up and helping me with this query - I appreciate it.
Regards
Matthew
Received a call now. Thank you. I am waiting for the confirmation of policy cancellation - but the call I received was very satisfactory. I would suggest taking this issue up with the consultant who spoke to me on the phone initially, as I mentioned a number of times I do not want to sign up to anything until I have reviewed the policy in writing, but still the debit order request was sent to me.
Thank you for following up and helping me with this query - I appreciate it.
Regards
Matthew
The Unlimited's replyOfficial
04 Aug 2021, 19:42Hi Matthew,
Thank you so much for taking our call this afternoon. We’re so relieved to hear that the assistance you received from us was satisfactory. We can confirm that the policy which was in your name has been cancelled. You can rest assured that we’ll be investigating the call which took place between yourself and our team member. Our investigation will be concluded in 5-7 working days and we’ll contact you thereafter to present you with our findings. We’d like to extend our humble apologies once again for any inconvenience this matter may have caused you.
The Unlimited's reply04 Aug 2021, 19:42
Official
Hi Matthew,
Thank you so much for taking our call this afternoon. We’re so relieved to hear that the assistance you received from us was satisfactory. We can confirm that the policy which was in your name has been cancelled. You can rest assured that we’ll be investigating the call which took place between yourself and our team member. Our investigation will be concluded in 5-7 working days and we’ll contact you thereafter to present you with our findings. We’d like to extend our humble apologies once again for any inconvenience this matter may have caused you.
MG
Matthew G's updateReviewer Update
06 Aug 2021, 00:28Okay, so after receiving a cancellation email this morning, I now receive an SMS and an email welcoming me to the Unlimited family? Please explain what's going on.
MG
Matthew G's update06 Aug 2021, 00:28
Reviewer Update
Okay, so after receiving a cancellation email this morning, I now receive an SMS and an email welcoming me to the Unlimited family? Please explain what's going on.
The Unlimited's replyOfficial
06 Aug 2021, 11:54Hi Matthew,
Thank you so much for contacting us again. Kindly note that the SMS and the email you received yesterday were automatically generated by our system and you may ignore them. We can assure you that the policy which was in your name has been cancelled. We’re deeply sorry for any confusion caused.
The Unlimited's reply06 Aug 2021, 11:54
Official
Hi Matthew,
Thank you so much for contacting us again. Kindly note that the SMS and the email you received yesterday were automatically generated by our system and you may ignore them. We can assure you that the policy which was in your name has been cancelled. We’re deeply sorry for any confusion caused.