Very disappointed at The Unlimited

I canceled my policy with them on the 30th of August 2022 but on the 30th of September they deducted the premium. I gave them a call and they asked me to email them some documents, which I immediately sent. They confirmed that the documents were received and that I should expect my refund in 48 hrs. A week goes by, no communication and no refund. I call them again and they say I should send proof of account 🙄, mind you I sent them my payslip that has my banking details... but anyway I re-send the proof of account. It's been another full week now, still no refund and no communication from them.😒 Imagine if I hadn't canceled the policy and had an actual claim that needed to be paid out🤬😡. I'd strongly advise people to stay as far away as possible from The Unlimited