PT
Phuti T

1 reviews | Active since Sept 2017

21 Sept 2021, 09:40

very bad services all the time

They declined my interior claim telling me stories I was never told when joined the policy. My lady claimed till today no feedback nothing. they told me to claim for something else, trust me 14 days later there wont be feedback still. Honestly you guys are a headache but you are the first to collect money. my lady has been waiting and waiting.

0
Replies (6)
The Unlimited
The Unlimited's reply21 Sept 2021, 12:28
Official
Hi Ungovernable,

 

 

Thank you so much for bringing this matter to our attention. We deeply apologise for the long wait you’ve had just to get feedback on your claim. Remember, your claim needs to meet the necessary requirements of what we’re offering you, as per our terms and conditions. We’d like the opportunity to dive deeper into both claims and find the root of the problem, we’ll be giving you a  call shortly.
The Unlimited
The Unlimited's reply21 Sept 2021, 15:00
Official
Hi Ungovernable,

 

We’ve tried to contact you and unfortunately, your call goes straight to your voicemail box. We then tried your alternative number and got through to your partner. She informed us that she’ll let you know that we’re trying to get a hold of you. Please pop us a message below letting us know what time it would be convenient for us to give you a call
PT
Phuti T's update21 Sept 2021, 15:19
Reviewer Update
you guys always claim things, my phone is here with me. no missed call nothing
The Unlimited
The Unlimited's reply21 Sept 2021, 16:09
Official
Hi Ungovernable,
 
Thank you for getting back to us. A member of our team will give you a call shortly to assist you.
The Unlimited
The Unlimited's reply21 Sept 2021, 17:03
Official
Hi Ungovernable,

 

We've attempted to reach out to you once again on both numbers we had dialled the first time and unfortunately, we're still unable to get through to you. May you kindly inbox us another contact number we can use to call you so that we can help you.
PT
Phuti T's update28 Sept 2021, 10:50
Reviewer Update
How far are you with my claim? like why are your claims taking so long?