Very bad service

Very bad service. I loosen a claim sent all the required picture and they do not respond until you call them and they tell you your clam was rejected. 2nd time I log a claim send therequire pictures and ask for feedback I’m told by Bradlyn from The Unlimited that I have 24-48 hours to receive feedback on the clam but this message is the same every day of the whole week 5 days passed which is more than 48 hours