MS
Martie S
1 reviews | Active since Jun 2020
04 Aug 2021, 12:47
Very bad service
I cancelled my Policy on 8 June 2021 which was a new polivy and 2st Premium.
They still deducted R220 from my bankc account after I cancelled.
I sent emails but get no feedback.
I wsnt my money back as I cancelled.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
04 Aug 2021, 17:02Hi Martie,
Thank you for engaging with us and we hope that you’ve had a beautiful Tuesday afternoon. Please note that we received your cancellation request on the 08/06/2021 and we’re truly sorry as we dropped the ball and only contacted you on the 18/06/2021. During our chat on the 18th of June, you opted to remain a member of our family, therefore, your cover remained active. As your benefits were intact, we processed your debit order on the 28/06/2021. Kindly remember that you thereafter sent us a new cancellation request on the 03/07/2021. From the 05/07/2021, our team made numerous attempts to reach you and your policy was eventually cancelled on the 15/07/2021. Please note that the policy you had with us was on a month to month basis and therefore has no surrender value, which means that there's no refund due to you as you were covered for the all the months you were debited for.
The Unlimited's reply04 Aug 2021, 17:02
Official
Hi Martie,
Thank you for engaging with us and we hope that you’ve had a beautiful Tuesday afternoon. Please note that we received your cancellation request on the 08/06/2021 and we’re truly sorry as we dropped the ball and only contacted you on the 18/06/2021. During our chat on the 18th of June, you opted to remain a member of our family, therefore, your cover remained active. As your benefits were intact, we processed your debit order on the 28/06/2021. Kindly remember that you thereafter sent us a new cancellation request on the 03/07/2021. From the 05/07/2021, our team made numerous attempts to reach you and your policy was eventually cancelled on the 15/07/2021. Please note that the policy you had with us was on a month to month basis and therefore has no surrender value, which means that there's no refund due to you as you were covered for the all the months you were debited for.
MS
Martie S's updateReviewer Update
04 Aug 2021, 18:34I will never revert someone to you and no o e called me as you said
MS
Martie S's update04 Aug 2021, 18:34
Reviewer Update
I will never revert someone to you and no o e called me as you said
The Unlimited's replyOfficial
04 Aug 2021, 19:43Hi Martie,
We understand that you’re not pleased with how your journey with us has ended and we’re truly sorry as we wish that you could've left our family on a better note. Please note that our team attempted to contact you on the 5th, 9th, 12th as well as the 15th of July and unfortunately, we were unsuccessful in reaching you.
The Unlimited's reply04 Aug 2021, 19:43
Official
Hi Martie,
We understand that you’re not pleased with how your journey with us has ended and we’re truly sorry as we wish that you could've left our family on a better note. Please note that our team attempted to contact you on the 5th, 9th, 12th as well as the 15th of July and unfortunately, we were unsuccessful in reaching you.