KM
Katlego M
1 reviews | Active since Jul 2022
02 Jul 2022, 01:09
Very bad company
Made a funeral claim 12days ago it hasn't pay out, no1 seem to know when ist gonna pay out
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
02 Jul 2022, 10:37Good morning Katlego,
Thank you for sharing your experience with us. Losing a family member is one of the most traumatic experiences that anyone can go through. We wish to offer our deepest apologies as we can tell that our claims process hasn't made your time of grief any easier. The truth of the matter is that we don’t offer funeral cover as that benefit pays for the funeral costs. We have memberships with a death cash benefit which means that upon a successful claim, we pay out for the death of a member and not for the funeral. Please note that our claims department is closed on weekends, you can expect a call from us bright and early on Monday morning.
The Unlimited's reply02 Jul 2022, 10:37
Official
Good morning Katlego,
Thank you for sharing your experience with us. Losing a family member is one of the most traumatic experiences that anyone can go through. We wish to offer our deepest apologies as we can tell that our claims process hasn't made your time of grief any easier. The truth of the matter is that we don’t offer funeral cover as that benefit pays for the funeral costs. We have memberships with a death cash benefit which means that upon a successful claim, we pay out for the death of a member and not for the funeral. Please note that our claims department is closed on weekends, you can expect a call from us bright and early on Monday morning.
The Unlimited's replyOfficial
04 Jul 2022, 14:19Hey Katlego,
Thank you for your time on the phone earlier today. As mentioned by our team member, your claim is under final assessment. You have our word that we’ll be contacting you again in 24-48 hours to provide you with feedback regarding the outcome. Until then, have an unlimited week!
The Unlimited's reply04 Jul 2022, 14:19
Official
Hey Katlego,
Thank you for your time on the phone earlier today. As mentioned by our team member, your claim is under final assessment. You have our word that we’ll be contacting you again in 24-48 hours to provide you with feedback regarding the outcome. Until then, have an unlimited week!
The Unlimited's replyOfficial
06 Jul 2022, 09:19Hey Katlego,
It was such a pleasure chatting to you earlier this morning. We hope that news of your claim being approved has shifted your day and most importantly your life. Please note that the payment will be processed today, and the funds will take 24-48 hours to reflect in your bank account.
The Unlimited's reply06 Jul 2022, 09:19
Official
Hey Katlego,
It was such a pleasure chatting to you earlier this morning. We hope that news of your claim being approved has shifted your day and most importantly your life. Please note that the payment will be processed today, and the funds will take 24-48 hours to reflect in your bank account.