Very baaab and poor service

I would never recommend anyone to have insurance with them. I have a funeral policy with them and hasn't paid up up until now. My father passed away on the 07 of March and late that day I sent the documents which when I track with thier self check it says the claim was filed on the 11th of March

Up until today, nothing has been done, instead I was told to pay for March, with what money when I had to make debts to bury my father?

Shame on you the unlimited both with your santam