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Shanice E
1 reviews | Active since Jan 2018
06 Feb 2019, 10:29
Useless when assisting with claims
Took out a policy with these people. Have not missed any premiums. In December my car seats were burnt and i registered the claim. Received an sms there after with the incorrect Reg. number so i called again to correct that, i was then told a company by the name of Mccarthy will assist in the repairs. I have been calling around finding out what the hell is going on as we are in the month of February and this was registered in December. When i called Mccarthy they informed me that they are looking for the materiel for my vehicle and will contact me in the week (that was in January) i am very upset because i need to call all the time to find out whats happening. The Unlimited has not called me not once as as THEIR CLIENT i feel they sound do the follow ups to find out has my claim been resolved yet they still debit my account every month. i am fed-up with this behavior!!! i was told not to join this company because of the service they give but because everyone has a different experience with different companies i joined now but hey looks like you guys are really what people say you are
Helpful (0)
Replies (16)0
Replies (16)
The Unlimited's replyOfficial
06 Feb 2019, 10:47 Hi Shanice
We're very troubled to hear about your claiming experience with us and we would like the opportunity to look into this matter. Please email us your contact details on *** and we will give you a call this morning.
We're very troubled to hear about your claiming experience with us and we would like the opportunity to look into this matter. Please email us your contact details on *** and we will give you a call this morning.
The Unlimited's reply06 Feb 2019, 10:47
Official
Hi Shanice
We're very troubled to hear about your claiming experience with us and we would like the opportunity to look into this matter. Please email us your contact details on *** and we will give you a call this morning.
We're very troubled to hear about your claiming experience with us and we would like the opportunity to look into this matter. Please email us your contact details on *** and we will give you a call this morning.
The Unlimited's replyOfficial
06 Feb 2019, 16:31 Hi Shanice, We’ve been trying to contact you this afternoon and unfortunately, we’re unable to get through to you. We will give you a call tomorrow at 1pm.
The Unlimited's reply06 Feb 2019, 16:31
Official
Hi Shanice, We’ve been trying to contact you this afternoon and unfortunately, we’re unable to get through to you. We will give you a call tomorrow at 1pm.
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Shanice E's updateReviewer Update
07 Feb 2019, 15:16Hi
i stated in my mail that i will only be able to speak at 13:00 today. I received a call at 13:00 from an agent who said she will do a follow up and call me back which I asked if she can do so at 15:00. i received a call at 14:57 (i work in an environment where i am unable to have my cell phone on me and to leave my desk at any given time is no possible. I called the number which was on the sms i received yesterday and held on for about 10 minutes which was my entire tea time.
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Shanice E's update07 Feb 2019, 15:16
Reviewer Update
Hi
i stated in my mail that i will only be able to speak at 13:00 today. I received a call at 13:00 from an agent who said she will do a follow up and call me back which I asked if she can do so at 15:00. i received a call at 14:57 (i work in an environment where i am unable to have my cell phone on me and to leave my desk at any given time is no possible. I called the number which was on the sms i received yesterday and held on for about 10 minutes which was my entire tea time.
The Unlimited's replyOfficial
07 Feb 2019, 16:00 Hi Shanice,
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
The Unlimited's reply07 Feb 2019, 16:00
Official
Hi Shanice,
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
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Shanice E's updateReviewer Update
08 Feb 2019, 10:22I always give a Convenient time but never get the call on time
I called in again this morning and the agent told me that the person working on my profile was on another call. I requested a call back at 13:00 as i will be on lunch.
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Shanice E's update08 Feb 2019, 10:22
Reviewer Update
I always give a Convenient time but never get the call on time
I called in again this morning and the agent told me that the person working on my profile was on another call. I requested a call back at 13:00 as i will be on lunch.
The Unlimited's replyOfficial
08 Feb 2019, 10:42 Hi Shanice,
We will contact you at 1pm.
We will contact you at 1pm.
The Unlimited's reply08 Feb 2019, 10:42
Official
Hi Shanice,
We will contact you at 1pm.
We will contact you at 1pm.
The Unlimited's replyOfficial
08 Feb 2019, 13:14 Hi Shanice. Thanks for taking our call this afternoon and for giving us the opportunity to take you through the Auto Elite claims process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply08 Feb 2019, 13:14
Official
Hi Shanice. Thanks for taking our call this afternoon and for giving us the opportunity to take you through the Auto Elite claims process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
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Shanice E's updateReviewer Update
14 Feb 2019, 12:49My query is still not resolved. I received a call from Mccarthy and was informed they do not have the material to repair my seats if they do repair it the material will not be the same and I’m sure as hell not going to drive around with seats that have patches of different colors. Please tell me who’s problem is that supposed to be???. I've been calm about this whole situation but now I’m getting irate as I’m not being assisted in any way! Calling around from December. Is this the way you treat your clients?
I waited for a call from The Unlimited Auto Elite to update me on what will happen ( as the guy I spoke to from Mccarthy said he will inform the unlimited so that they can look for a way forward) and today nothing has been communicated. You guys have my email address if you cannot speak to me telepathically by all means send me an email! Kimone Moodley has my email address!
I need this sorted actually I WANT THIS SORTED. Money is still being debited for this damn insurance and for what???? because I’m not being assisted or is this your plan to prolong the claims process so that you can get more money out of me. If this is not sorted buy end of this month (February 2019) I will be cancelling this insurance and I expect a full refund on any premiums debited from my account! I will take this further! Trust me is up for a fight!
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Shanice E's update14 Feb 2019, 12:49
Reviewer Update
My query is still not resolved. I received a call from Mccarthy and was informed they do not have the material to repair my seats if they do repair it the material will not be the same and I’m sure as hell not going to drive around with seats that have patches of different colors. Please tell me who’s problem is that supposed to be???. I've been calm about this whole situation but now I’m getting irate as I’m not being assisted in any way! Calling around from December. Is this the way you treat your clients?
I waited for a call from The Unlimited Auto Elite to update me on what will happen ( as the guy I spoke to from Mccarthy said he will inform the unlimited so that they can look for a way forward) and today nothing has been communicated. You guys have my email address if you cannot speak to me telepathically by all means send me an email! Kimone Moodley has my email address!
I need this sorted actually I WANT THIS SORTED. Money is still being debited for this damn insurance and for what???? because I’m not being assisted or is this your plan to prolong the claims process so that you can get more money out of me. If this is not sorted buy end of this month (February 2019) I will be cancelling this insurance and I expect a full refund on any premiums debited from my account! I will take this further! Trust me is up for a fight!
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Shanice E's updateReviewer Update
14 Feb 2019, 13:01My query is still not resolved. I received a call from Mccarthy and was informed they do not have the material to repair my seats if they do repair it the material will not be the same and I’m sure as hell not going to drive around with seats that have patches of different colors on them. Please tell me who’s problem is this supposed to be???. I've been calm about this whole situation but now I’m getting irate as I’m not being assisted in any way! Calling around from December. Is this the way you treat your clients?
I waited for a call from The Unlimited Auto Elite to update me on what will happen ( as the guy I spoke to from Mccarthy said he will inform the unlimited so that they can look for a way forward) and to-date nothing has been communicated. You guys have my email address if you cannot get hold of me telepathically by all means send me an email! Kimone Moodley has my email address!
I need this sorted actually I WANT THIS SORTED. Money is still being debited for this damn insurance and for what???? because I’m not being assisted or is this your plan to prolong the claims process so that you can get more money out of me. If this is not sorted by end of this month (February 2019) I will be cancelling this insurance and I expect a full refund on any premiums debited from my account! I will take this further! Trust me i am up for a fight!
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Shanice E's update14 Feb 2019, 13:01
Reviewer Update
My query is still not resolved. I received a call from Mccarthy and was informed they do not have the material to repair my seats if they do repair it the material will not be the same and I’m sure as hell not going to drive around with seats that have patches of different colors on them. Please tell me who’s problem is this supposed to be???. I've been calm about this whole situation but now I’m getting irate as I’m not being assisted in any way! Calling around from December. Is this the way you treat your clients?
I waited for a call from The Unlimited Auto Elite to update me on what will happen ( as the guy I spoke to from Mccarthy said he will inform the unlimited so that they can look for a way forward) and to-date nothing has been communicated. You guys have my email address if you cannot get hold of me telepathically by all means send me an email! Kimone Moodley has my email address!
I need this sorted actually I WANT THIS SORTED. Money is still being debited for this damn insurance and for what???? because I’m not being assisted or is this your plan to prolong the claims process so that you can get more money out of me. If this is not sorted by end of this month (February 2019) I will be cancelling this insurance and I expect a full refund on any premiums debited from my account! I will take this further! Trust me i am up for a fight!
The Unlimited's replyOfficial
14 Feb 2019, 15:07 Hi Shanice,
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
The Unlimited's reply14 Feb 2019, 15:07
Official
Hi Shanice,
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
we've been trying to contact you this afternoon and unfortunately, we're unable to get through to you. Please let us know when it would be convenient for us to give you a call.
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Shanice E's updateReviewer Update
14 Feb 2019, 15:20Tea break is at 10:00
Lunch at 13:00
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Shanice E's update14 Feb 2019, 15:20
Reviewer Update
Tea break is at 10:00
Lunch at 13:00
The Unlimited's replyOfficial
14 Feb 2019, 15:40 Hi Shanice,
We will give you a call tomorrow at 10am.
We will give you a call tomorrow at 10am.
The Unlimited's reply14 Feb 2019, 15:40
Official
Hi Shanice,
We will give you a call tomorrow at 10am.
We will give you a call tomorrow at 10am.
The Unlimited's replyOfficial
15 Feb 2019, 10:11 Hi Shanice, We’ve been trying to contact you and unfortunately, we're unable to get through to you. We will contact you at 1pm.
The Unlimited's reply15 Feb 2019, 10:11
Official
Hi Shanice, We’ve been trying to contact you and unfortunately, we're unable to get through to you. We will contact you at 1pm.
The Unlimited's replyOfficial
15 Feb 2019, 15:22Hi Shanice,
Thanks for taking our call this afternoon. We're currently looking into this matter and will provide you with feedback in 24 to 48 working hours.
Thanks for taking our call this afternoon. We're currently looking into this matter and will provide you with feedback in 24 to 48 working hours.
The Unlimited's reply15 Feb 2019, 15:22
Official
Hi Shanice,
Thanks for taking our call this afternoon. We're currently looking into this matter and will provide you with feedback in 24 to 48 working hours.
Thanks for taking our call this afternoon. We're currently looking into this matter and will provide you with feedback in 24 to 48 working hours.
The Unlimited's replyOfficial
19 Feb 2019, 16:34Hi Shanice,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's reply19 Feb 2019, 16:34
Official
Hi Shanice,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's replyOfficial
20 Feb 2019, 14:21 Hi Shanice. Thanks for taking our call and for giving us the opportunity to look into this matter. Once you’ve decided on the material you would like to use for your car seats, please pop us a message below and we will give you a call.
The Unlimited's reply20 Feb 2019, 14:21
Official
Hi Shanice. Thanks for taking our call and for giving us the opportunity to look into this matter. Once you’ve decided on the material you would like to use for your car seats, please pop us a message below and we will give you a call.