SP
Santie P

1 reviews | Active since Jun 2012

30 Aug 2018, 08:31

Useless Service

Good Day...

I have been trying to cancel my policy with The Unlimted Auto Elite for more than 6 months now.

I have send numerous emails to ********** to cancel my policy because of my unemployment status and their replies are useless... they cant even locate my membership with an email adress, ID number AND telephone number given...

Debit orders keep going off on my account and returns back because insufficient funds in my account (obviously because i am unemployed) these returning debit orders causes bank charges on my account for every time they try do debit the payment. On many occasions i have asked to cancel the policy and stop the debit order.

So who will be liable for all the Unlimted returned debit orders charges on my bank account, since i have cancelled this policy in february 2018.

I have not even made use of these services since i have joined the policy.

0
Replies (2)
The Unlimited
The Unlimited's reply30 Aug 2018, 13:43
Official

Hi Santie,

We’re very troubled to hear about the experience you’ve had with us and would like to find out what went wrong. We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.

The Unlimited.

Shifting your life, together.

The Unlimited
The Unlimited's reply31 Aug 2018, 14:07
Official

Hi Santie,

We’ve been trying to contact you again this afternoon and unfortunately, we’re still unable to get through to you. Please provide us with an alternative number and we will give you a call today.

The Unlimited.

Shifting your life, together.