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refiloe.bawela refiloe.bawela
1 reviews | Active since Feb 2017
05 Oct 2020, 11:44
USELESS SCRATCH AND DENTS POLICY THIS IS A **** INSURANCE PATHETIC SERVICE
I TOOK OUT A POLICY END OF JANUARY AND THEY KEPT ON DEBITING AND WHEN I WANTED TO CLAIM THE CONSULTANT THAT I SPOKE TO SAID HE WOULD SEND ME THE LIST OF THE PANELBEATERS THEY USE SO THAT I CAN GO NEAREST ONE AND GET A QUOTE IT WAS NEVER SENT TO ME AND THAT WAS IN MARCH ALREADY AND THEN I KEPT ON CALLING TO GET THE NECCESSARY ASSISTANCE AND TILL TO DATE NOTHING HAS BEEN DONE ALL THEY DO IS PROMISE A CALL BACK AND THAT IS NEVER DONE I AM REALLY NOT HAPPY ABOUT THIS AND I FEEL LIKE IM THROWING MY MONEY IN THE DRAIN I TOOK THIS POLICY BECAUSE I THOUGHT IT WOULD HELP ME BUT INSTEAD IT SEEMS LIKE I AM MORE STRESSED I WANT TO CANCEL THIS POLICY AND I WANT TO GET BACK ALL THE PREMIUMS I HAVE PAID FOR THIS USELESS SCRATCH AND DENTS POLICY AND ALL THE CONSULTANTS THERE ARE SUPER USELESS AND DON'T CARE ABOUT CLIENTS BUT MAKING SALES. THE CONSULTANTS DON'T EVEN MAKE NOTES FOR THE OTHER PERSON TO SEE WHAT HAPPENED
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Replies (12)0
Replies (12)
The Unlimited's replyOfficial
05 Oct 2020, 14:06Hi Refiloe,
We truly sorry apologize for the unpleasant claiming experience that you've had with us. We've checked on our system and a list of panel beaters was emailed to you on the 07/02/2020. A member from our team did try contacting you and there was no answer. Please provide us with a convenient time that we could contact you.
We truly sorry apologize for the unpleasant claiming experience that you've had with us. We've checked on our system and a list of panel beaters was emailed to you on the 07/02/2020. A member from our team did try contacting you and there was no answer. Please provide us with a convenient time that we could contact you.
The Unlimited's reply05 Oct 2020, 14:06
Official
Hi Refiloe,
We truly sorry apologize for the unpleasant claiming experience that you've had with us. We've checked on our system and a list of panel beaters was emailed to you on the 07/02/2020. A member from our team did try contacting you and there was no answer. Please provide us with a convenient time that we could contact you.
We truly sorry apologize for the unpleasant claiming experience that you've had with us. We've checked on our system and a list of panel beaters was emailed to you on the 07/02/2020. A member from our team did try contacting you and there was no answer. Please provide us with a convenient time that we could contact you.
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refiloe.bawela refiloe.bawela's updateReviewer Update
06 Oct 2020, 17:05SEEMS LIKE ALL OF YOU KEEP ON SAYING I RECEIVED A LIST AND I KEEP ON SAYING I DIDN'T RECEIVE IT FOR THE UMPTEENTH TIME NOW IM REALLY GETTING SICK AND TIRED OF THIS CAT AND MOUSE GAME AND WHEN YOU SAY YOUR TEAM TRIED TO CALL ME IS IT THE 2 MISSED CALLS I GOT AND NOTHING ELSE WAS DONE AFTER THAT?????? DO YOU THINK YOU TRIED HARD ENOUGH????? LOOK I JUST WANT ALL MY PREMIUMS TO BE RETURNED AS THIS INSURANCE IS JUST USELESS FOR ME IN ALL THE CALLS I MADE ALL I GET IS WE ARE SORRY AND WE UNDERSTAND YOUR FRUSTRATION BUT NOTHING GETS DONE AFTER "BEING SORRY AND UNDERSTANDING" JUST TODAY 1 OF YOUR CONSULTANTS CALLED ME TO TELL ME ABOUT A PREMIUM INCREASE SEEMS LIKE THATS ALL YOU ARE GOOD AT DEBITING MONEY AND INCREASING PREMIUMS NO ONE SAYS ANYTHING ABOUT ME WANTING TO CLAIM THAT IS JUST BEING KICKED UNDER THE CARPET
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refiloe.bawela refiloe.bawela's update06 Oct 2020, 17:05
Reviewer Update
SEEMS LIKE ALL OF YOU KEEP ON SAYING I RECEIVED A LIST AND I KEEP ON SAYING I DIDN'T RECEIVE IT FOR THE UMPTEENTH TIME NOW IM REALLY GETTING SICK AND TIRED OF THIS CAT AND MOUSE GAME AND WHEN YOU SAY YOUR TEAM TRIED TO CALL ME IS IT THE 2 MISSED CALLS I GOT AND NOTHING ELSE WAS DONE AFTER THAT?????? DO YOU THINK YOU TRIED HARD ENOUGH????? LOOK I JUST WANT ALL MY PREMIUMS TO BE RETURNED AS THIS INSURANCE IS JUST USELESS FOR ME IN ALL THE CALLS I MADE ALL I GET IS WE ARE SORRY AND WE UNDERSTAND YOUR FRUSTRATION BUT NOTHING GETS DONE AFTER "BEING SORRY AND UNDERSTANDING" JUST TODAY 1 OF YOUR CONSULTANTS CALLED ME TO TELL ME ABOUT A PREMIUM INCREASE SEEMS LIKE THATS ALL YOU ARE GOOD AT DEBITING MONEY AND INCREASING PREMIUMS NO ONE SAYS ANYTHING ABOUT ME WANTING TO CLAIM THAT IS JUST BEING KICKED UNDER THE CARPET
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refiloe.bawela refiloe.bawela's updateReviewer Update
06 Oct 2020, 17:07LETS SEE YOU DO THAT AS FAST AS YOU DEBIT AND INCREASE PREMIUMS I REGRET THE DAY I TOOK OUT THIS STUPID POLICY AND I WILL MAKE SURE NO ONE IS TRAPPED LIKE SOME OF US HERE
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refiloe.bawela refiloe.bawela's update06 Oct 2020, 17:07
Reviewer Update
LETS SEE YOU DO THAT AS FAST AS YOU DEBIT AND INCREASE PREMIUMS I REGRET THE DAY I TOOK OUT THIS STUPID POLICY AND I WILL MAKE SURE NO ONE IS TRAPPED LIKE SOME OF US HERE
The Unlimited's replyOfficial
06 Oct 2020, 18:02Hi Refiloe,
We sincerely apologize for the unpleasant experience that you are having with us.
We have made your claiming experience easy. If you are using an Apple phone, simply Download our APP at apple.co/2JNO5mh or if you are using an Android phone, simply download our APP at bit.ly/3aUh0kA. Follow the instructions, submit your claim. It takes 2 minutes. We’ll send it to the Panel beaters and give you feedback regarding your claim once we receive the quotes. One of our team member did try contacting you today at 2:00am and we were unable to reach you.
The Unlimited's reply06 Oct 2020, 18:02
Official
Hi Refiloe,
We sincerely apologize for the unpleasant experience that you are having with us.
We have made your claiming experience easy. If you are using an Apple phone, simply Download our APP at apple.co/2JNO5mh or if you are using an Android phone, simply download our APP at bit.ly/3aUh0kA. Follow the instructions, submit your claim. It takes 2 minutes. We’ll send it to the Panel beaters and give you feedback regarding your claim once we receive the quotes. One of our team member did try contacting you today at 2:00am and we were unable to reach you.
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refiloe.bawela refiloe.bawela's updateReviewer Update
09 Oct 2020, 09:42I AM NOT INTERESTED IN REGISTERING A CLAIM ANYMORE IF YOU GAVE ME A RUN AROUND WITH JUST REGISTERING A CLAIM WHAT WILL HAPPEN WHEN THE CLAIM HAS TO BE PROCESSED AND FINALIZED I JUST WANT ALL THE PREMIUMS I PAID BACK CALL ME AT 11:30AM TODAY TO SORT THAT OUT I DOUBT YOU GUYS WILL EVER CHANGE MY MIND I HAVE NEVER SEEN SUCH PATHETIC SERVICE
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refiloe.bawela refiloe.bawela's update09 Oct 2020, 09:42
Reviewer Update
I AM NOT INTERESTED IN REGISTERING A CLAIM ANYMORE IF YOU GAVE ME A RUN AROUND WITH JUST REGISTERING A CLAIM WHAT WILL HAPPEN WHEN THE CLAIM HAS TO BE PROCESSED AND FINALIZED I JUST WANT ALL THE PREMIUMS I PAID BACK CALL ME AT 11:30AM TODAY TO SORT THAT OUT I DOUBT YOU GUYS WILL EVER CHANGE MY MIND I HAVE NEVER SEEN SUCH PATHETIC SERVICE
The Unlimited's replyOfficial
09 Oct 2020, 10:41Hi Refiloe,
We’re very troubled to hear that you feel this way and you’re no longer interested with claiming to repair your vehicle. One of our team members will be contacting you at 11:30am to assist you as per your request.
We’re very troubled to hear that you feel this way and you’re no longer interested with claiming to repair your vehicle. One of our team members will be contacting you at 11:30am to assist you as per your request.
The Unlimited's reply09 Oct 2020, 10:41
Official
Hi Refiloe,
We’re very troubled to hear that you feel this way and you’re no longer interested with claiming to repair your vehicle. One of our team members will be contacting you at 11:30am to assist you as per your request.
We’re very troubled to hear that you feel this way and you’re no longer interested with claiming to repair your vehicle. One of our team members will be contacting you at 11:30am to assist you as per your request.
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refiloe.bawela refiloe.bawela's updateReviewer Update
09 Oct 2020, 11:30I JUST RECEIVED A CALL FROM SAM ONE OF YOUR CONSULTANTS AND I ACTUALLY THOUGHT HE WAS CALLING ME REGARDING MY COMPLAINT BUT HE JUST WANTED TO TELL ME THAT MY PREMIUMS ARE INCREASING LIKE WHAT THE HELL IS GOING ON IN THIS COMPANY???? IT GOES TO SHOW THAT THIS IS ALL ABOUT MONEY TO YOU NOT ABOUT CLIENTS, IT'S 11:30 NOW AND I HAVEN'T RECEIVED ANYTHING YET............
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refiloe.bawela refiloe.bawela's update09 Oct 2020, 11:30
Reviewer Update
I JUST RECEIVED A CALL FROM SAM ONE OF YOUR CONSULTANTS AND I ACTUALLY THOUGHT HE WAS CALLING ME REGARDING MY COMPLAINT BUT HE JUST WANTED TO TELL ME THAT MY PREMIUMS ARE INCREASING LIKE WHAT THE HELL IS GOING ON IN THIS COMPANY???? IT GOES TO SHOW THAT THIS IS ALL ABOUT MONEY TO YOU NOT ABOUT CLIENTS, IT'S 11:30 NOW AND I HAVEN'T RECEIVED ANYTHING YET............
The Unlimited's replyOfficial
09 Oct 2020, 13:50Hi Refiloe,
Thank you for taking our call today and giving the opportunity to assist you with your request. We're truly sorry that you were informed of changes to your policy when you've already requested cancellation. Your policy has been cancelled and this confirmation has been SMSed to you.
Thank you for taking our call today and giving the opportunity to assist you with your request. We're truly sorry that you were informed of changes to your policy when you've already requested cancellation. Your policy has been cancelled and this confirmation has been SMSed to you.
The Unlimited's reply09 Oct 2020, 13:50
Official
Hi Refiloe,
Thank you for taking our call today and giving the opportunity to assist you with your request. We're truly sorry that you were informed of changes to your policy when you've already requested cancellation. Your policy has been cancelled and this confirmation has been SMSed to you.
Thank you for taking our call today and giving the opportunity to assist you with your request. We're truly sorry that you were informed of changes to your policy when you've already requested cancellation. Your policy has been cancelled and this confirmation has been SMSed to you.
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refiloe.bawela refiloe.bawela's updateReviewer Update
09 Oct 2020, 13:50I RECEIVED A CALL FOR A CANCELLATION ON MY POLICY I AM STILL AWAITING A CALL FOR MY PREMIUM REFUND......
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refiloe.bawela refiloe.bawela's update09 Oct 2020, 13:50
Reviewer Update
I RECEIVED A CALL FOR A CANCELLATION ON MY POLICY I AM STILL AWAITING A CALL FOR MY PREMIUM REFUND......
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refiloe.bawela refiloe.bawela's updateReviewer Update
09 Oct 2020, 13:53WHEN WILL I GET MY PREMIUMS BACK?????? THIS WAS A WASTE OF TIME AND MONEY AND I WANT ALL MY PREMIUMS BACK
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refiloe.bawela refiloe.bawela's update09 Oct 2020, 13:53
Reviewer Update
WHEN WILL I GET MY PREMIUMS BACK?????? THIS WAS A WASTE OF TIME AND MONEY AND I WANT ALL MY PREMIUMS BACK
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refiloe.bawela refiloe.bawela's updateReviewer Update
10 Oct 2020, 09:12I JUST GOT A CALL AND I THINK THE LADY SAID HER NAME IS THANDEKA THAT FOOL IS REPEATING THE EMAILED LIST STORY I'M STARTING TO THINK YOU GUYS ARE ACTUALLY SAYING IM LYING. UNTIL I TOLD HER WHAT WAS THE REASON HER CALL ABOUT AND SHE SAID WITH ATTITUDE I WON'T GET ANY REFUND AS MY POLICY WAS ON A MONTH TO MONTH BASIS I DON'T KNOW WHAT **** THAT MEANS MAYBE YOU WILL EXPLAIN I WANT MY MONEY BACK AND I WILL DO EVERYTHING IN MY POWER TO GET IT IF IT MEANS SHUT YOU DOWN AND TALK ABOUT YOU ON ALL SOCIAL MEDIA PLATFORMS I WILL DO SO, YOU MESSED WITH THE WRONG ONE YOU WILL PAY MY MONEY BACK YOU IDIOTS
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refiloe.bawela refiloe.bawela's update10 Oct 2020, 09:12
Reviewer Update
I JUST GOT A CALL AND I THINK THE LADY SAID HER NAME IS THANDEKA THAT FOOL IS REPEATING THE EMAILED LIST STORY I'M STARTING TO THINK YOU GUYS ARE ACTUALLY SAYING IM LYING. UNTIL I TOLD HER WHAT WAS THE REASON HER CALL ABOUT AND SHE SAID WITH ATTITUDE I WON'T GET ANY REFUND AS MY POLICY WAS ON A MONTH TO MONTH BASIS I DON'T KNOW WHAT **** THAT MEANS MAYBE YOU WILL EXPLAIN I WANT MY MONEY BACK AND I WILL DO EVERYTHING IN MY POWER TO GET IT IF IT MEANS SHUT YOU DOWN AND TALK ABOUT YOU ON ALL SOCIAL MEDIA PLATFORMS I WILL DO SO, YOU MESSED WITH THE WRONG ONE YOU WILL PAY MY MONEY BACK YOU IDIOTS
The Unlimited's replyOfficial
10 Oct 2020, 11:06Hi Refiloe,
Thank you for taking our call today and giving us the opportunity to assist you. Kindly note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if ever you required to repair your vehicle during the time you had the policy, you had full access to all the benefits offered. If there’s anything else we can do to help you, please send us a message or give us a call on ***.
Thank you for taking our call today and giving us the opportunity to assist you. Kindly note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if ever you required to repair your vehicle during the time you had the policy, you had full access to all the benefits offered. If there’s anything else we can do to help you, please send us a message or give us a call on ***.
The Unlimited's reply10 Oct 2020, 11:06
Official
Hi Refiloe,
Thank you for taking our call today and giving us the opportunity to assist you. Kindly note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if ever you required to repair your vehicle during the time you had the policy, you had full access to all the benefits offered. If there’s anything else we can do to help you, please send us a message or give us a call on ***.
Thank you for taking our call today and giving us the opportunity to assist you. Kindly note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if ever you required to repair your vehicle during the time you had the policy, you had full access to all the benefits offered. If there’s anything else we can do to help you, please send us a message or give us a call on ***.