1 reviews | Active since Jul 2020
Useless policy not worth recommending!
It's not the first time I complain about the company, they seem to have declined in service standards from when I first signed up with them, My previous claim took forever to process and it took a complaint to management to get it processed!
I submitted my last scratch and dent claim in the middle of January with no reply from them.
I called 3 weeks later and was told they would reply to me by close of business, which turned out to be yet another empty promise!
Today I get told my claim has been declined as it was prior damage - what a blatant lie!
I was so fed up, I ended up cancelling the policy, but the person doing the cancellation did not seem bothered and fobbed me off with no remorse to see me go.
Bottom line, do not use this company for your scratch and dent policy!
We know that there is nothing that we could say, that would make up for the experience that you’ve had with us. As a company that has been around for as long as we have, we’ve always prided ourselves in how well we’ve shown our customers that we value and care for them. We know that you haven’t seen this from us and we want to unreservedly apologise to you. Please know that we’d never lie to you and unfortunately, your claim was unsuccessful because you didn’t meet the T’s and C’s stipulated for your policy. All our claims are thoroughly assessed and our team member Melody contacted you today and provided you with further clarity regarding the outcome for your claim. Even though you’re no longer a member of our family, we can promise you that we’re going to be taking a step back and look at better ways to improve our services.
We know that there is nothing that we could say, that would make up for the experience that you’ve had with us. As a company that has been around for as long as we have, we’ve always prided ourselves in how well we’ve shown our customers that we value and care for them. We know that you haven’t seen this from us and we want to unreservedly apologise to you. Please know that we’d never lie to you and unfortunately, your claim was unsuccessful because you didn’t meet the T’s and C’s stipulated for your policy. All our claims are thoroughly assessed and our team member Melody contacted you today and provided you with further clarity regarding the outcome for your claim. Even though you’re no longer a member of our family, we can promise you that we’re going to be taking a step back and look at better ways to improve our services.