JM
Joslyn M
1 reviews | Active since Sept 2018
12 Sept 2019, 14:11
Useless policy
Worst experience ever. First i call i want to cancel this policy. Then the retentions guy very aggressively told me that why dont i claim first since i have been paying this policy forever....then i can cancel. So i sent a claim on 10 Sept. No one calls or let u know the outcome. So i emailed and called for follow up...USELESS...i hlld on for 10min. Drop the call and called back thye reception telles me claims is very busy as i told him i ma holding for 10 min i want to talk to a manager....IN A MEETING....CONVENIENT NE.....i nee help to have this claim approved and than cancel thsi policy with immediate effect. Or should one go to the Ombud for consumers....this is terrible
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
13 Sept 2019, 08:58Hi Joslyn,
We’re really sorry to hear about the bad experience you’ve had with us and we are currently investigating this matter and we will provide you with feedback before the close of business.
We’re really sorry to hear about the bad experience you’ve had with us and we are currently investigating this matter and we will provide you with feedback before the close of business.
The Unlimited's reply13 Sept 2019, 08:58
Official
Hi Joslyn,
We’re really sorry to hear about the bad experience you’ve had with us and we are currently investigating this matter and we will provide you with feedback before the close of business.
We’re really sorry to hear about the bad experience you’ve had with us and we are currently investigating this matter and we will provide you with feedback before the close of business.
The Unlimited's replyOfficial
13 Sept 2019, 14:48Hi Joslyn, Sometimes we don't get it right and this is one of those times. We are really sorry for your experience and we would like to thank you for bringing this matter to our attention We have assessed the call and found that our agent was in the wrong and we want to thank you for taking his call and for accepting his apology. Your policy has been cancelled as requested.
The Unlimited's reply13 Sept 2019, 14:48
Official
Hi Joslyn, Sometimes we don't get it right and this is one of those times. We are really sorry for your experience and we would like to thank you for bringing this matter to our attention We have assessed the call and found that our agent was in the wrong and we want to thank you for taking his call and for accepting his apology. Your policy has been cancelled as requested.
JM
Joslyn M's updateReviewer Update
23 Sept 2019, 10:07Seems like u getting it more wrong than right
JM
Joslyn M's update23 Sept 2019, 10:07
Reviewer Update
Seems like u getting it more wrong than right