Urgent feedback require

I have a policy with The Unlimited that includes a warranty claim underwritten by Dotsure. My vehicle experienced a breakdown on the 28th of July 2024. Subsequently, I contacted The Unlimited to initiate my claim process. However, on the 30th of July, they only provided me with their claim form. Without delay, I completed the form and submitted all the necessary information on the same afternoon. Despite following up on the 31st of July and subsequently on the 2nd, 3rd, and 4th of August 2024, I received no feedback. When I contacted them on the 5th of August, it took nearly an hour to reach a representative who informed me that a claims agent would contact me within an hour. Regrettably, I have yet to receive any communication. This delay has forced me to arrange a rental vehicle through my insurance, incurring a daily cost of R550. This situation is causing significant inconvenience and financial strain. The lack of communication and delay in processing my claim is unacceptable. I rely on my vehicle daily, and the additional expense of a rental car is burdensome. I request immediate attention to my claim. Please expedite the process and provide me with a clear timeline for resolution. Furthermore, I would appreciate compensation for the rental costs incurred due to the delay in handling my claim. Your prompt response would be highly appreciated, as it will help restore my faith in the services provided by The Unlimited and Dotsure. Thank you for your attention to this matter.