ML
Melody L
1 reviews | Active since Mar 2014
25 Nov 2015, 15:32
URGENT CANCELATION
I sent a request to cancel my subscription months ago. Yet I am still being debited every month!<br> <br> I have tried to contact you on numerous occasions but I get no reply or When i try call in I just get \sorry the network is congested"and it cuts off!<br> <br> This is not fair that you can take money from people who have asked for it to be canceled. Now who pays us back the money that you owe us??? <br> <br> Please can someone contact me ASAP in this regard."""
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The Unlimited's replyOfficial
25 Nov 2015, 15:41Hello unhappycustomer0,
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
The Unlimited's reply25 Nov 2015, 15:41
Official
Hello unhappycustomer0,
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe