A
Adrian
1 reviews | Active since Apr 2023
06 Jul 2023, 16:50
Untrusted Product
I have been with the Unlimited since 2009 and held various products with them. Its been this year when things started going south either they would not deduct, was during this time that I informed the call agents on different occasions that I wish to cancel my membership each time the caller agent will try to convince me of benefits of the product . now after all these years I am told that I cannot get a cent back as it is apparently month to month. I feel de*****ed and manipulated.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
06 Jul 2023, 19:11Hi Adrian,
Thank you for your feedback. Kindly note that we’ve recently moved to a new system to improve your experience with us, and it’s caused a few hiccups as we settled in and we're sorry for any frustration this has caused.
Your policies with us were on a month to month basis, which means that you were covered for the months you were debited for. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered. You're only due a refund for the last payment for your Auto Elite policy as there's no benefit for the last premium we collected successfully. We'll log a refund request for you and provide you with feedback tomorrow morning.
Thank you for your feedback. Kindly note that we’ve recently moved to a new system to improve your experience with us, and it’s caused a few hiccups as we settled in and we're sorry for any frustration this has caused.
Your policies with us were on a month to month basis, which means that you were covered for the months you were debited for. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered. You're only due a refund for the last payment for your Auto Elite policy as there's no benefit for the last premium we collected successfully. We'll log a refund request for you and provide you with feedback tomorrow morning.
The Unlimited's reply06 Jul 2023, 19:11
Official
Hi Adrian,
Thank you for your feedback. Kindly note that we’ve recently moved to a new system to improve your experience with us, and it’s caused a few hiccups as we settled in and we're sorry for any frustration this has caused.
Your policies with us were on a month to month basis, which means that you were covered for the months you were debited for. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered. You're only due a refund for the last payment for your Auto Elite policy as there's no benefit for the last premium we collected successfully. We'll log a refund request for you and provide you with feedback tomorrow morning.
Thank you for your feedback. Kindly note that we’ve recently moved to a new system to improve your experience with us, and it’s caused a few hiccups as we settled in and we're sorry for any frustration this has caused.
Your policies with us were on a month to month basis, which means that you were covered for the months you were debited for. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered. You're only due a refund for the last payment for your Auto Elite policy as there's no benefit for the last premium we collected successfully. We'll log a refund request for you and provide you with feedback tomorrow morning.
The Unlimited's replyOfficial
07 Jul 2023, 13:41 Hi Adrian,
We trust you're having a great day. Please note that your refund for the last premium on your Auto Elite policy was paid today. The funds will be in your account in the next 24 to 48 working hours.
Thank you for being a part of our family. Take care.
We trust you're having a great day. Please note that your refund for the last premium on your Auto Elite policy was paid today. The funds will be in your account in the next 24 to 48 working hours.
Thank you for being a part of our family. Take care.
The Unlimited's reply07 Jul 2023, 13:41
Official
Hi Adrian,
We trust you're having a great day. Please note that your refund for the last premium on your Auto Elite policy was paid today. The funds will be in your account in the next 24 to 48 working hours.
Thank you for being a part of our family. Take care.
We trust you're having a great day. Please note that your refund for the last premium on your Auto Elite policy was paid today. The funds will be in your account in the next 24 to 48 working hours.
Thank you for being a part of our family. Take care.