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cC
calliedupie C

1 reviews | Active since Jul 2016

12 Jun 2019, 13:19

Untrained or ********* you choose!

3 Years ago I had a policy with you people and was cancel after your rep blatantly called me stupid after declining an upgrade.That said,I received a call on Monday form you to offer this "Amazing cover" at first I was hesitant due to prior experience.

Firstly when I canceled my previous policy I asked you to PLEASE remove me from your database(Which you failed to comply with) Considering you had ALL my info incl my bank account number when you phoned me,is by itself not according to the POPI act.

Never the less.The lady who called me assured me that I will be cover from the day of the call....That was not the case,Today I get a followup call on which two separate individuals,One being a "manager" said that I would ONLY be covered once the first payment goes through successful.

Fortunately I record all my calls and the names of the individuals will be disclosed below

You will receive a call from me again to make sure ALL my data is removed and destroyed.

Thank you for wasting my time

Quintin Carelse "Representative" Arnold Moodly "Manager"

0
Replies (3)
cC
calliedupie C's update12 Jun 2019, 13:43
Reviewer Update
After calling back they still haven't canceled my policy.Stay away from these people!!!!!
The Unlimited
The Unlimited's reply12 Jun 2019, 14:59
Official
Hi Callie P, 
 
We’re really concerned that you didn’t have a good experience with us. Your Family Shield has been cancelled and this confirmation has been SMSed to you. We’re currently investigating this matter and your details will be removed from our database in the next 24 to 48 working hours. We will notify you as soon as it's implemented. 
The Unlimited
The Unlimited's reply13 Jun 2019, 13:20
Official
 
Hi Callie P,  

We’re really sorry for the experience you had with us. Thank you for bringing this to our attention as it helps us to improve our service. As requested, your contact details have been removed from our database and this confirmation has been SMSed to you. If there is anything else we can help you with in future, please contact us on ***.