FM
Francois M
1 reviews | Active since May 2018
24 Feb 2022, 16:47
Unsolicited Phone Calls
Unsolicited phone calls in contravention of the POPI Act. Last call from Dylan, who I politely told that I was busy and he proceeded to put the phone down in my ear.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
24 Feb 2022, 19:06Hi Francois,
We’re deeply troubled to hear that you’ve had a dreadful encounter with one of our team members. We teach our staff to respect every single person they come across and we’re truly sorry that you've experienced the opposite from us. Our specialists will take 5-7 working days to assess the call that you’ve received from us, and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll be adding your details to our ‘Do Not Contact’ list to ensure that you don’t receive any more calls from us. We send you a confirmation as soon as this has been actioned.
We’re deeply troubled to hear that you’ve had a dreadful encounter with one of our team members. We teach our staff to respect every single person they come across and we’re truly sorry that you've experienced the opposite from us. Our specialists will take 5-7 working days to assess the call that you’ve received from us, and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll be adding your details to our ‘Do Not Contact’ list to ensure that you don’t receive any more calls from us. We send you a confirmation as soon as this has been actioned.
The Unlimited's reply24 Feb 2022, 19:06
Official
Hi Francois,
We’re deeply troubled to hear that you’ve had a dreadful encounter with one of our team members. We teach our staff to respect every single person they come across and we’re truly sorry that you've experienced the opposite from us. Our specialists will take 5-7 working days to assess the call that you’ve received from us, and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll be adding your details to our ‘Do Not Contact’ list to ensure that you don’t receive any more calls from us. We send you a confirmation as soon as this has been actioned.
We’re deeply troubled to hear that you’ve had a dreadful encounter with one of our team members. We teach our staff to respect every single person they come across and we’re truly sorry that you've experienced the opposite from us. Our specialists will take 5-7 working days to assess the call that you’ve received from us, and the necessary corrective steps will be taken should we find any untoward behaviour. Please note that we’ll be adding your details to our ‘Do Not Contact’ list to ensure that you don’t receive any more calls from us. We send you a confirmation as soon as this has been actioned.
FM
Francois M's updateReviewer Update
25 Feb 2022, 06:35I appreciate the feedback
FM
Francois M's update25 Feb 2022, 06:35
Reviewer Update
I appreciate the feedback
The Unlimited's replyOfficial
15 Mar 2022, 09:56Hi Francois,
Thank you for being patient with us and we hope you can accept our sincere apologies as our call assessment took longer than expected. Please note that we’ve had a listen to the call in question and our findings are unclear. We’re unable to confirm whether our consultant cut the call on you, however, we’re truly sorry if you felt disrespected in any way. We wish to profusely thank you for sharing your experience with us as such feedback helps us improve our services.
The Unlimited's reply15 Mar 2022, 09:56
Official
Hi Francois,
Thank you for being patient with us and we hope you can accept our sincere apologies as our call assessment took longer than expected. Please note that we’ve had a listen to the call in question and our findings are unclear. We’re unable to confirm whether our consultant cut the call on you, however, we’re truly sorry if you felt disrespected in any way. We wish to profusely thank you for sharing your experience with us as such feedback helps us improve our services.