TvdM
Tina van der Merwe
1 reviews | Active since May 2013
09 Feb 2024, 13:21
Unsolicited Marketing Calls revisited
On 03 May 2023 at 11:33 I posted here about the unsolicited marketing calls I received from this company. The calls eventually stopped BUT their policy is apparently to resume bothering people after a new year started.
So, let me reiterate:
I am not a client of this business. I have been receiving marketing calls from this business. I have tried blocking their number(s) but it appears there is always a new number. I will never, ever, ever do business with a company like this.
Helpful (0)
Replies (14)0
Replies (14)
The Unlimited's replyOfficial
09 Feb 2024, 13:58Hi Tina,
Thank you for raising this matter with us. We're so sorry that you're still being contacted after requesting to be taken off our database. Please inbox us your contact details if there's another number besides the one listed here, so that we can make sure they are removed from the system, and you aren't contacted again.
Please just note that it can take up to 48 hours for the removal to reflect on the system.
Thank you for raising this matter with us. We're so sorry that you're still being contacted after requesting to be taken off our database. Please inbox us your contact details if there's another number besides the one listed here, so that we can make sure they are removed from the system, and you aren't contacted again.
Please just note that it can take up to 48 hours for the removal to reflect on the system.
The Unlimited's reply09 Feb 2024, 13:58
Official
Hi Tina,
Thank you for raising this matter with us. We're so sorry that you're still being contacted after requesting to be taken off our database. Please inbox us your contact details if there's another number besides the one listed here, so that we can make sure they are removed from the system, and you aren't contacted again.
Please just note that it can take up to 48 hours for the removal to reflect on the system.
Thank you for raising this matter with us. We're so sorry that you're still being contacted after requesting to be taken off our database. Please inbox us your contact details if there's another number besides the one listed here, so that we can make sure they are removed from the system, and you aren't contacted again.
Please just note that it can take up to 48 hours for the removal to reflect on the system.
TvdM
Tina van der Merwe's updateReviewer Update
09 Feb 2024, 15:03Thank you. I use only the one number.
TvdM
Tina van der Merwe's update09 Feb 2024, 15:03
Reviewer Update
Thank you. I use only the one number.
The Unlimited's replyOfficial
09 Feb 2024, 15:29Hi Tina,
Thanks for confirming. We appreciate your patience.
Thanks for confirming. We appreciate your patience.
The Unlimited's reply09 Feb 2024, 15:29
Official
Hi Tina,
Thanks for confirming. We appreciate your patience.
Thanks for confirming. We appreciate your patience.
TvdM
Tina van der Merwe's updateReviewer Update
27 Jun 2024, 18:25We back at it AGAIN?!
TvdM
Tina van der Merwe's update27 Jun 2024, 18:25
Reviewer Update
We back at it AGAIN?!
The Unlimited's replyOfficial
27 Jun 2024, 18:51Hi Tina,
Thanks for bringing this to our attention. Please provide us with the number that contacted you, date and time so that we can investigate this issue.
Thanks for bringing this to our attention. Please provide us with the number that contacted you, date and time so that we can investigate this issue.
The Unlimited's reply27 Jun 2024, 18:51
Official
Hi Tina,
Thanks for bringing this to our attention. Please provide us with the number that contacted you, date and time so that we can investigate this issue.
Thanks for bringing this to our attention. Please provide us with the number that contacted you, date and time so that we can investigate this issue.
TvdM
Tina van der Merwe's updateReviewer Update
04 Jul 2024, 10:50The call was received on 27 June 2024m at 14H24 from the number ***.
TvdM
Tina van der Merwe's update04 Jul 2024, 10:50
Reviewer Update
The call was received on 27 June 2024m at 14H24 from the number ***.
TvdM
Tina van der Merwe's updateReviewer Update
31 Jul 2024, 13:37What is wrong with The Unlimited? AGAIN!!! another call today, at 13h30. When I asked the woman why The Unlimited keep on calling me after I have requested not to be contacted several times, she just ended the call. Next step....a formal complaint with the Information Regulator.
TvdM
Tina van der Merwe's update31 Jul 2024, 13:37
Reviewer Update
What is wrong with The Unlimited? AGAIN!!! another call today, at 13h30. When I asked the woman why The Unlimited keep on calling me after I have requested not to be contacted several times, she just ended the call. Next step....a formal complaint with the Information Regulator.
The Unlimited's replyOfficial
31 Jul 2024, 14:19Hi Tina.
We're so sorry that you're still being called after requesting to be removed from our database. We take the POPI Act very seriously, so we'll investigate this matter and get back to you ASAP. To assist us in this process, please send us a private message with the number on which you are still being called, if it's different from the one in your review.
We're so sorry that you're still being called after requesting to be removed from our database. We take the POPI Act very seriously, so we'll investigate this matter and get back to you ASAP. To assist us in this process, please send us a private message with the number on which you are still being called, if it's different from the one in your review.
The Unlimited's reply31 Jul 2024, 14:19
Official
Hi Tina.
We're so sorry that you're still being called after requesting to be removed from our database. We take the POPI Act very seriously, so we'll investigate this matter and get back to you ASAP. To assist us in this process, please send us a private message with the number on which you are still being called, if it's different from the one in your review.
We're so sorry that you're still being called after requesting to be removed from our database. We take the POPI Act very seriously, so we'll investigate this matter and get back to you ASAP. To assist us in this process, please send us a private message with the number on which you are still being called, if it's different from the one in your review.
TvdM
Tina van der Merwe's updateReviewer Update
31 Jul 2024, 18:38I fail to see how this will help as it hasn't made any difference previously.
TvdM
Tina van der Merwe's update31 Jul 2024, 18:38
Reviewer Update
I fail to see how this will help as it hasn't made any difference previously.
The Unlimited's replyOfficial
31 Jul 2024, 19:41Hi Tina.
If it's the same number mentioned in your review, then there shouldn't be any calls made to it. We'll need to look into how this is still happening. If it's a different number, please provide it so we can add it to our "Do Not Contact" list.
If it's the same number mentioned in your review, then there shouldn't be any calls made to it. We'll need to look into how this is still happening. If it's a different number, please provide it so we can add it to our "Do Not Contact" list.
The Unlimited's reply31 Jul 2024, 19:41
Official
Hi Tina.
If it's the same number mentioned in your review, then there shouldn't be any calls made to it. We'll need to look into how this is still happening. If it's a different number, please provide it so we can add it to our "Do Not Contact" list.
If it's the same number mentioned in your review, then there shouldn't be any calls made to it. We'll need to look into how this is still happening. If it's a different number, please provide it so we can add it to our "Do Not Contact" list.
TvdM
Tina van der Merwe's updateReviewer Update
31 Jul 2024, 19:54It has been the same number.
TvdM
Tina van der Merwe's update31 Jul 2024, 19:54
Reviewer Update
It has been the same number.
The Unlimited's replyOfficial
01 Aug 2024, 09:14Hi Tina.
Thank you so much for getting back to us. We're currently investigating this matter. We'll get back to you as soon as we've received feedback from the relevant department.
Thank you so much for getting back to us. We're currently investigating this matter. We'll get back to you as soon as we've received feedback from the relevant department.
The Unlimited's reply01 Aug 2024, 09:14
Official
Hi Tina.
Thank you so much for getting back to us. We're currently investigating this matter. We'll get back to you as soon as we've received feedback from the relevant department.
Thank you so much for getting back to us. We're currently investigating this matter. We'll get back to you as soon as we've received feedback from the relevant department.
TvdM
Tina van der Merwe's updateReviewer Update
29 Aug 2024, 12:55I deleted the review posted earlier today, and decided to instead continue this thread...just so that people who research this company and read reviews, can see this and how long this has now been going on.
I do not believe a word The Unlimited's representative posts here.
After all my requests to have my information removed, I am still receiving calls and the spam has now escalated. From 9:20 this morning, I have received 3 calls, and over the last 3 days, 6 calls. In my opinion, this company has no regard for the protection of personal information.
I do not believe a word The Unlimited's representative posts here.
After all my requests to have my information removed, I am still receiving calls and the spam has now escalated. From 9:20 this morning, I have received 3 calls, and over the last 3 days, 6 calls. In my opinion, this company has no regard for the protection of personal information.
TvdM
Tina van der Merwe's update29 Aug 2024, 12:55
Reviewer Update
I deleted the review posted earlier today, and decided to instead continue this thread...just so that people who research this company and read reviews, can see this and how long this has now been going on.
I do not believe a word The Unlimited's representative posts here.
After all my requests to have my information removed, I am still receiving calls and the spam has now escalated. From 9:20 this morning, I have received 3 calls, and over the last 3 days, 6 calls. In my opinion, this company has no regard for the protection of personal information.
I do not believe a word The Unlimited's representative posts here.
After all my requests to have my information removed, I am still receiving calls and the spam has now escalated. From 9:20 this morning, I have received 3 calls, and over the last 3 days, 6 calls. In my opinion, this company has no regard for the protection of personal information.
The Unlimited's replyOfficial
29 Aug 2024, 13:23Hi Tina.
We completely understand your frustration and we sincerely apologize for the trouble we've caused. Our IT team is investigating this issue because it's possible that you are being manually dialed even though you were already added to our "Do Not Call" list in our system.
We completely understand your frustration and we sincerely apologize for the trouble we've caused. Our IT team is investigating this issue because it's possible that you are being manually dialed even though you were already added to our "Do Not Call" list in our system.
The Unlimited's reply29 Aug 2024, 13:23
Official
Hi Tina.
We completely understand your frustration and we sincerely apologize for the trouble we've caused. Our IT team is investigating this issue because it's possible that you are being manually dialed even though you were already added to our "Do Not Call" list in our system.
We completely understand your frustration and we sincerely apologize for the trouble we've caused. Our IT team is investigating this issue because it's possible that you are being manually dialed even though you were already added to our "Do Not Call" list in our system.