LA
Lisa A
1 reviews | Active since Jun 2012
22 Jul 2020, 16:44
Unsolicited Call
I just had a call from The Unlimited trying to sell me a additional insurance on my vehicle. The consultant was extremely pushy and would not take no for an answer. This is an invasion of my privacy and unacceptable behaviour bordering on harassment. As required In terms of the Protection of Personal information Act, please advise where you obtained my contact details.
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The Unlimited's replyOfficial
23 Jul 2020, 11:50 Hi Lisa,
We’re truly sorry to hear about your unpleasant encounter with one of our team members, please note that such behaviour is not in line with our values. The information we use in our Telesales environment is obtained in two ways: a strict referral base where friends or family members will refer you to us and the agent will make mention of that at the beginning of the call OR we purchase information from different data warehouses, through TransUnion which is in line with the POPI Act. We’ll remove your details from our database within the next 24 to 48 working hours and confirmation will be sent to you once this has been done.
We’re truly sorry to hear about your unpleasant encounter with one of our team members, please note that such behaviour is not in line with our values. The information we use in our Telesales environment is obtained in two ways: a strict referral base where friends or family members will refer you to us and the agent will make mention of that at the beginning of the call OR we purchase information from different data warehouses, through TransUnion which is in line with the POPI Act. We’ll remove your details from our database within the next 24 to 48 working hours and confirmation will be sent to you once this has been done.
The Unlimited's reply23 Jul 2020, 11:50
Official
Hi Lisa,
We’re truly sorry to hear about your unpleasant encounter with one of our team members, please note that such behaviour is not in line with our values. The information we use in our Telesales environment is obtained in two ways: a strict referral base where friends or family members will refer you to us and the agent will make mention of that at the beginning of the call OR we purchase information from different data warehouses, through TransUnion which is in line with the POPI Act. We’ll remove your details from our database within the next 24 to 48 working hours and confirmation will be sent to you once this has been done.
We’re truly sorry to hear about your unpleasant encounter with one of our team members, please note that such behaviour is not in line with our values. The information we use in our Telesales environment is obtained in two ways: a strict referral base where friends or family members will refer you to us and the agent will make mention of that at the beginning of the call OR we purchase information from different data warehouses, through TransUnion which is in line with the POPI Act. We’ll remove your details from our database within the next 24 to 48 working hours and confirmation will be sent to you once this has been done.