MH
Marietjie H
1 reviews | Active since Jun 2021
08 Jun 2021, 19:43
Unsolicited
I received a confirmation of new policy email today, with a membership number and an amount to be deducted. I haven't spoken to a consultant, I didn't confirm, request or consent to this policy. I didn't give out my ID number or banking details. Please this policy has to be cancelled.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
09 Jun 2021, 13:01Hi Marietjie,
Thank you for flagging these troubling news with us. We've been trying to contact you so that we can obtain more information with regards to this incident and unfortunately, we're unable to get through to you. Kindly send us a private message with your alternative number so that we can call you back ASAP.
Thank you for flagging these troubling news with us. We've been trying to contact you so that we can obtain more information with regards to this incident and unfortunately, we're unable to get through to you. Kindly send us a private message with your alternative number so that we can call you back ASAP.
Best regards,
The Unlimited's reply09 Jun 2021, 13:01
Official
Hi Marietjie,
Thank you for flagging these troubling news with us. We've been trying to contact you so that we can obtain more information with regards to this incident and unfortunately, we're unable to get through to you. Kindly send us a private message with your alternative number so that we can call you back ASAP.
Thank you for flagging these troubling news with us. We've been trying to contact you so that we can obtain more information with regards to this incident and unfortunately, we're unable to get through to you. Kindly send us a private message with your alternative number so that we can call you back ASAP.
Best regards,
MH
Marietjie H's updateReviewer Update
09 Jun 2021, 15:12I apologise, I missed your call, please try again
MH
Marietjie H's update09 Jun 2021, 15:12
Reviewer Update
I apologise, I missed your call, please try again
MH
Marietjie H's updateReviewer Update
09 Jun 2021, 15:30The fact that you're having difficulty contacting me, furthers my point, I did not speak to a consultant. Please check your call recordings, for all calls connected to my cell phone number (which has been the same for 10+ years). I appreciate the fact that you are following up on this.
Thank you
Thank you
MH
Marietjie H's update09 Jun 2021, 15:30
Reviewer Update
The fact that you're having difficulty contacting me, furthers my point, I did not speak to a consultant. Please check your call recordings, for all calls connected to my cell phone number (which has been the same for 10+ years). I appreciate the fact that you are following up on this.
Thank you
Thank you
The Unlimited's replyOfficial
09 Jun 2021, 16:58Hi Marietjie,
We`d like to thank you for taking our call this afternoon. We`re currently investigating the matter and we`ll provide you with feedback in 24 hours. We truly appreciate your patience and understanding whilst we look into this issue.
We`d like to thank you for taking our call this afternoon. We`re currently investigating the matter and we`ll provide you with feedback in 24 hours. We truly appreciate your patience and understanding whilst we look into this issue.
Best regards,
The Unlimited's reply09 Jun 2021, 16:58
Official
Hi Marietjie,
We`d like to thank you for taking our call this afternoon. We`re currently investigating the matter and we`ll provide you with feedback in 24 hours. We truly appreciate your patience and understanding whilst we look into this issue.
We`d like to thank you for taking our call this afternoon. We`re currently investigating the matter and we`ll provide you with feedback in 24 hours. We truly appreciate your patience and understanding whilst we look into this issue.
Best regards,
The Unlimited's replyOfficial
10 Jun 2021, 10:15Hi Marietjie,
Thank you so much for giving us a few moments of your time this morning. We`ve concluded the investigation and found out that there was an error on our side when we captured the email address. Please trust that we`ve rectified the error and there isn’t any policy captured with your details which simply means that we won’t be debiting your account because we don’t have access to it. We’re sincerely sorry for making you go into panic mode. Once again, thank you for bringing this matter to our attention as this helps us to improve our way of work.
Thank you so much for giving us a few moments of your time this morning. We`ve concluded the investigation and found out that there was an error on our side when we captured the email address. Please trust that we`ve rectified the error and there isn’t any policy captured with your details which simply means that we won’t be debiting your account because we don’t have access to it. We’re sincerely sorry for making you go into panic mode. Once again, thank you for bringing this matter to our attention as this helps us to improve our way of work.
Best regards,
The Unlimited's reply10 Jun 2021, 10:15
Official
Hi Marietjie,
Thank you so much for giving us a few moments of your time this morning. We`ve concluded the investigation and found out that there was an error on our side when we captured the email address. Please trust that we`ve rectified the error and there isn’t any policy captured with your details which simply means that we won’t be debiting your account because we don’t have access to it. We’re sincerely sorry for making you go into panic mode. Once again, thank you for bringing this matter to our attention as this helps us to improve our way of work.
Thank you so much for giving us a few moments of your time this morning. We`ve concluded the investigation and found out that there was an error on our side when we captured the email address. Please trust that we`ve rectified the error and there isn’t any policy captured with your details which simply means that we won’t be debiting your account because we don’t have access to it. We’re sincerely sorry for making you go into panic mode. Once again, thank you for bringing this matter to our attention as this helps us to improve our way of work.
Best regards,
MH
Marietjie H's updateReviewer Update
10 Jun 2021, 19:25Thank you for the speedy resolution.
MH
Marietjie H's update10 Jun 2021, 19:25
Reviewer Update
Thank you for the speedy resolution.