Unsatisfied customer

I've been with the unlimited for a year now n I'm completely discussed with they service and costumer service they call center angents are horrible they treat us as if we are working for the them.i put through my 1st claim I sent through all paperwork and still no one as contact me I keep calling in all they do is put me in hold and all my airtime goes I have been in an accident and I'm off work for a month and did not get paid so this money with come in handy I have a child that's in need of milk and nappies but no help as come of this if i don't get help by Monday I'm am going to take this up and I want all money refunded back to me .I am furious with the unlimited do not robbe hard working people

Bev-lee chetty ********** 442