Unsatisfactory treatment by Unlimited

I had a policy with The Unlimited for over 10 years and I have only claimed less than five times. On the 13th of November 2024, I submitted a dent and scratches claim for my bumper. I was told to go to two-panel beaters for an assessment and the report was sent to the Unlimited brokers. I was shocked when my claim was rejected and the reason was that my bumper was cracked and this is supposed to be claimed through insurance. I was so disappointed and angry because my bumper was not cracked instead the paint had pilled from stone chips. I have asked them to provide me with the address for their head office so that I take the car to them so that I can show them that there is no scratch and they refused.

I have to I hear from the panel beaters that they have recently been rejecting claims and coming up with all the excuses. I so wish this message could reach as many people as possible so that they can all cancel their policies for them to feel the pain of financial loss.

I am also going to inform all my friends that I have recommended to them to start looking for an alternative broker for their dents and scratches since Unlimited has become a nuisance and useless and is only milking money from clients without providing any service.