RK
R K
1 reviews | Active since Feb 2020
22 Oct 2021, 07:44
Unsatisfactory Feedback for a Claim
Worst experience with this company, lack of communication from Julia and Timmy Lee regarding a claim. After this pathetic review I will be canceling my membership with them. Complete waste of time and it seems as if they just out here to **** people.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
22 Oct 2021, 10:51Hi R K,
We'd like to sincerely apologise if our communication regarding your claim has been inefficient and of poor standard. We understand that the claims process should be seamless, and we regret that we’ve delivered an experience that is quite the opposite. As our team member informed you earlier this morning, the quote you’ve submitted exceeds your cover limit. A list of panel beaters has been emailed to you, so that you can obtain a brand-new quote. Should you encounter any issues, please don’t hesitate to pop us a reply and we’ll give you a call.
We'd like to sincerely apologise if our communication regarding your claim has been inefficient and of poor standard. We understand that the claims process should be seamless, and we regret that we’ve delivered an experience that is quite the opposite. As our team member informed you earlier this morning, the quote you’ve submitted exceeds your cover limit. A list of panel beaters has been emailed to you, so that you can obtain a brand-new quote. Should you encounter any issues, please don’t hesitate to pop us a reply and we’ll give you a call.
The Unlimited's reply22 Oct 2021, 10:51
Official
Hi R K,
We'd like to sincerely apologise if our communication regarding your claim has been inefficient and of poor standard. We understand that the claims process should be seamless, and we regret that we’ve delivered an experience that is quite the opposite. As our team member informed you earlier this morning, the quote you’ve submitted exceeds your cover limit. A list of panel beaters has been emailed to you, so that you can obtain a brand-new quote. Should you encounter any issues, please don’t hesitate to pop us a reply and we’ll give you a call.
We'd like to sincerely apologise if our communication regarding your claim has been inefficient and of poor standard. We understand that the claims process should be seamless, and we regret that we’ve delivered an experience that is quite the opposite. As our team member informed you earlier this morning, the quote you’ve submitted exceeds your cover limit. A list of panel beaters has been emailed to you, so that you can obtain a brand-new quote. Should you encounter any issues, please don’t hesitate to pop us a reply and we’ll give you a call.
RK
R K's updateReviewer Update
22 Oct 2021, 12:00Much better feedback, thank you so much.
Although the quote exceeded the cover limit there was no further communication.
I trust that the process hereafter will be seamless.
Although the quote exceeded the cover limit there was no further communication.
I trust that the process hereafter will be seamless.
RK
R K's update22 Oct 2021, 12:00
Reviewer Update
Much better feedback, thank you so much.
Although the quote exceeded the cover limit there was no further communication.
I trust that the process hereafter will be seamless.
Although the quote exceeded the cover limit there was no further communication.
I trust that the process hereafter will be seamless.
The Unlimited's replyOfficial
22 Oct 2021, 19:22Hi R K,
We’re genuinely sorry for not communicating with you after we received the initial quote. Please notify us as soon as you’ve submitted the new quote, and we’ll ensure that your claim is finalised timeously.
We’re genuinely sorry for not communicating with you after we received the initial quote. Please notify us as soon as you’ve submitted the new quote, and we’ll ensure that your claim is finalised timeously.
The Unlimited's reply22 Oct 2021, 19:22
Official
Hi R K,
We’re genuinely sorry for not communicating with you after we received the initial quote. Please notify us as soon as you’ve submitted the new quote, and we’ll ensure that your claim is finalised timeously.
We’re genuinely sorry for not communicating with you after we received the initial quote. Please notify us as soon as you’ve submitted the new quote, and we’ll ensure that your claim is finalised timeously.
RK
R K's updateReviewer Update
26 Oct 2021, 11:34Good day, the claims were submitted.
Thank you so much.
Thank you so much.
RK
R K's update26 Oct 2021, 11:34
Reviewer Update
Good day, the claims were submitted.
Thank you so much.
Thank you so much.
RK
R K's updateReviewer Update
26 Oct 2021, 13:43Claims approved.
Excellent service delivered by ZAHARA MOOLA..
Excellent service delivered by ZAHARA MOOLA..
RK
R K's update26 Oct 2021, 13:43
Reviewer Update
Claims approved.
Excellent service delivered by ZAHARA MOOLA..
Excellent service delivered by ZAHARA MOOLA..
The Unlimited's replyOfficial
26 Oct 2021, 16:41Hi R K,
Thank you for sharing your wonderful feedback. We strive to deliver excellent customer service and we’re delighted to hear that you received excellent service from Zahara. We’ll most definitely share your amazing feedback with her and the rest of the team.
Thank you for sharing your wonderful feedback. We strive to deliver excellent customer service and we’re delighted to hear that you received excellent service from Zahara. We’ll most definitely share your amazing feedback with her and the rest of the team.
The Unlimited's reply26 Oct 2021, 16:41
Official
Hi R K,
Thank you for sharing your wonderful feedback. We strive to deliver excellent customer service and we’re delighted to hear that you received excellent service from Zahara. We’ll most definitely share your amazing feedback with her and the rest of the team.
Thank you for sharing your wonderful feedback. We strive to deliver excellent customer service and we’re delighted to hear that you received excellent service from Zahara. We’ll most definitely share your amazing feedback with her and the rest of the team.