ZG
Ziningi G
1 reviews | Active since Oct 2021
22 Oct 2021, 10:29
Unsatisfactory
I'm not satisfied with this company, poor communication with their customers, poor customer service. On Sunday 17 October 2021 we submitted a claim we then called in on Monday to be sure they received our claim. We were told it will be approved within 24 to 48 hours. We called in on Wednesday we were told by Friday the claim will be ready. Today we called and we were told we need to submit a quotation for our claim to be approved. Why is there poor communication? If we didn't call how were we going to know what happening? We are fed up with this company
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
22 Oct 2021, 15:27 Hi Ziningi,
Thank you so much for drawing our attention to this matter. We recognise how unfair it is to be kept out of the loop with regards to your claim. We’re deeply sorry for how this has impacted you and for the great deal of frustration that we may have caused. Please note that we attempted to give you a call this afternoon, however, we failed to get through to you. When you have a minute to talk, please pop us a reply below and we’ll call you back as soon as possible.
Thank you so much for drawing our attention to this matter. We recognise how unfair it is to be kept out of the loop with regards to your claim. We’re deeply sorry for how this has impacted you and for the great deal of frustration that we may have caused. Please note that we attempted to give you a call this afternoon, however, we failed to get through to you. When you have a minute to talk, please pop us a reply below and we’ll call you back as soon as possible.
The Unlimited's reply22 Oct 2021, 15:27
Official
Hi Ziningi,
Thank you so much for drawing our attention to this matter. We recognise how unfair it is to be kept out of the loop with regards to your claim. We’re deeply sorry for how this has impacted you and for the great deal of frustration that we may have caused. Please note that we attempted to give you a call this afternoon, however, we failed to get through to you. When you have a minute to talk, please pop us a reply below and we’ll call you back as soon as possible.
Thank you so much for drawing our attention to this matter. We recognise how unfair it is to be kept out of the loop with regards to your claim. We’re deeply sorry for how this has impacted you and for the great deal of frustration that we may have caused. Please note that we attempted to give you a call this afternoon, however, we failed to get through to you. When you have a minute to talk, please pop us a reply below and we’ll call you back as soon as possible.
ZG
Ziningi G's updateReviewer Update
22 Oct 2021, 17:51After all these days of no communication we are told our claim has declined because the car has rust. You guys are ********. Unfortunately it won't end here we know our rights as customers. You take money from us every month but fail to deliver
ZG
Ziningi G's update22 Oct 2021, 17:51
Reviewer Update
After all these days of no communication we are told our claim has declined because the car has rust. You guys are ********. Unfortunately it won't end here we know our rights as customers. You take money from us every month but fail to deliver
The Unlimited's replyOfficial
22 Oct 2021, 19:20Hi Ziningi,
We’re genuinely sorry once again for the experience that you’ve had with us. We can tell that you’re not pleased by the outcome of your claim and we’d like to go over it once more with you. A specialist from our team will be contacting you on Monday morning to go discuss the outcome as well as the terms and conditions for your cover.
We’re genuinely sorry once again for the experience that you’ve had with us. We can tell that you’re not pleased by the outcome of your claim and we’d like to go over it once more with you. A specialist from our team will be contacting you on Monday morning to go discuss the outcome as well as the terms and conditions for your cover.
The Unlimited's reply22 Oct 2021, 19:20
Official
Hi Ziningi,
We’re genuinely sorry once again for the experience that you’ve had with us. We can tell that you’re not pleased by the outcome of your claim and we’d like to go over it once more with you. A specialist from our team will be contacting you on Monday morning to go discuss the outcome as well as the terms and conditions for your cover.
We’re genuinely sorry once again for the experience that you’ve had with us. We can tell that you’re not pleased by the outcome of your claim and we’d like to go over it once more with you. A specialist from our team will be contacting you on Monday morning to go discuss the outcome as well as the terms and conditions for your cover.