Unresolved Claim

VERY DISAPPOINT IN THE CLAIMS PROCESS SERVICE

1) Struggled to submit my claim on your website on multiple occasions. Struggle to get hold of your manual / email process. Reference number is: CC-*** and see attached email of this issue.

2) Submitted my claim on the 21th March 2020 and followed up on the 24th March 2020 got no reply. (See email attached) My BF followed up again telephonic-ally and the consultant Nicky confirmed with her manager that the claim was approved. Thus this email is highly disappointing cause we were expected a saying please go to panal beater and get the car fixed, not this. 3) The claim is for the front bumper as per the quotation and RHS A-Post, and is clearly stated in the quotations! The claim photos was taken by Gary from plastic re builder who is on your panel beater list sent to me by you.(See email attached) Who normally deals with you claims,so please zoom in and check the photos and you will see the chips, scratches and dents. Else contact the panel beater in cc.

4) Followed up with one of your consultant who said the claim was approved. Only to hear the claim is not approved and then need more information see attached email information on the 30th April 2020.

5) Sent The information for the Rear Bumper to be approved with quotation on the updated quotation see attachment updated quotation." Plastic Rebuilders Quotation_2 "

6) Followed up on the 18 May 2020, got no reply this is 8 days after sending the new/updated quotation as requested..