wK
wilma K

1 reviews | Active since May 2013

16 Jan 2019, 17:22

Unreliable Unlimited

Actually I don't even want to give them any stars as they don't deserve any. I had a claim almost a year ago which was rejected due to it being a pre consisting condition which is total ****. They claim to have doctors that look at these claims. My first opperation was due to a pollip I had, it was removed and I havent had any problems with pollips. Last year May I was admitted for ostikiolitis which is blisters on the inside of your colon, I have never had this before. After I totally lost it, the lady told me to send them a letter written and signed by the Dr to say that these two conditions are not the same , and they would pay my claim, which I did. I never heard from them again. I cancelled my policy and since then they have contacted me twice to sell me a policy, CAN YOU BELIEVE THE ORDACITY!!! After I lost my cool a lady phoned me about my claim, apparently they did not receive the Dr's letter that I mailed, but no one phoned me to tell me that. Now I must send one AGAIN and they would look into it. Look into it?? You said if you receive it you WILL pay, now you will look into it. Great, I can't help to wonder what their excuse would be this time not to pay!

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Replies (4)
wK
wilma K's update16 Jan 2019, 17:31
Reviewer Update
I also asked them for copies of our phone conversations which i'm entitled to and have not received anything.
The Unlimited
The Unlimited's reply16 Jan 2019, 18:46
Official
Hi Wilma, 

We're sorry to hear about your claiming experience with us. We will give you a call first thing tomorrow morning to assist you. 
The Unlimited
The Unlimited's reply17 Jan 2019, 12:52
Official
 Hi Wilma,

Thank you for taking our call this morning. We have received your motivational letter and we are currently reviewing your claim. We will provide you with feedback in the next 24 to 48 working hours. 

The Unlimited
The Unlimited's reply18 Jan 2019, 16:19
Official
 Hi Wilma, Thanks for your time on the phone this afternoon and for giving us the opportunity to explain the outcome of your claim. 

If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.