MP
Magda P

1 reviews | Active since Jun 2017

14 Dec 2022, 06:07

Unproffesional company that *****s money.

Disgusting experience with this unproffessional company! In any terms, **********. People who call you, very pushy, not taking no as an answer. Told her I will speak to my husband first, she activates the policy without my consent, Goes onto my Caoitec app. Does NOT even accept the debi thing for consenting them to take off money from my bank. Next thing, it goes off last month, 25 November. Still no policy documentation.

This morning waking up, my last money deducted from my account last night just before 12(I have a three year old that I need to look after before my pay comes in this month).

This company is unprofessional, they do not communicate to me... They do not send me documentation, their numbers come through as "Spam". They deduct money on different days of the month other as what was discussed on phonecall(even before I told them I want to speak to my husband about it...).

I cannot fill in the contact me form on their website, as there is a problem with the server, I cannot use the app(which details must I use)?

I expect a call from the Unlimited TODAY 14December before 12, aplogising to me, cancelling my policy and refunding all my money. I do not have any records of documentation of any policy.

I have emailed the company aswell.

This is theft!

0
Replies (2)
The Unlimited
The Unlimited's reply14 Dec 2022, 09:00
Official
Hello Magda,


Thank you for bringing this matter to our attention. We're sorry to hear that you've been debited for a policy that you haven't decided to take out with us yet. We'll have this investigated and a member from our team will give you a call before 12:00 to assist you with your request.
The Unlimited
The Unlimited's reply14 Dec 2022, 12:15
Official
Hello Magda,



We tried calling you and unfortunately, the call wasn’t answered. Please can you let us know when you’ll be able to take our call so that we can resolve this issue.