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eric S
1 reviews | Active since Jul 2021
18 Oct 2021, 12:55
unprofessional-ism
hello early this month on the 1st of October , i called the unlimited to help me with the disc of which is due to expire on the 31st of October, what they do is to transfer me to licencing department but with no luck the phone will ring till i forget no answer, calling them back they keep transferring me with no answer , i called the department myself and they told me that the issue is with the unlimited that they don't send my details so they can't help the disc renewal till they get my details from unlimited, so may you please help
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Replies (2)
The Unlimited's replyOfficial
18 Oct 2021, 17:46Hi Eric,
Our hearts are heavy from reading your review. It’s difficult to put into words how sorry we are for the awful experience that you've had with us recently. We hope that you can come to forgive us because it was definitely not our intention to cause so much frustration upon you. Our team has informed us that you were contacted this afternoon and assisted with this matter. Due to the request, you made during the call, one of our specialists will touch base with you tomorrow morning to assist with your policy.
The Unlimited's reply18 Oct 2021, 17:46
Official
Hi Eric,
Our hearts are heavy from reading your review. It’s difficult to put into words how sorry we are for the awful experience that you've had with us recently. We hope that you can come to forgive us because it was definitely not our intention to cause so much frustration upon you. Our team has informed us that you were contacted this afternoon and assisted with this matter. Due to the request, you made during the call, one of our specialists will touch base with you tomorrow morning to assist with your policy.
The Unlimited's replyOfficial
19 Oct 2021, 10:35Hi Eric,
We hope that you’re doing well. Our team has been trying to contact you and unfortunately, we failed to get through to you. When you’re available to talk, please pop us a reply below and we’ll call you back to assist you with your cover.
The Unlimited's reply19 Oct 2021, 10:35
Official
Hi Eric,
We hope that you’re doing well. Our team has been trying to contact you and unfortunately, we failed to get through to you. When you’re available to talk, please pop us a reply below and we’ll call you back to assist you with your cover.