Unprofessional behavior and bad customer care

Good morning I joined The Unlimited insurance for scratch and dent in April 2025.I have a problem and I'm very hurt the way they treated me yesterday about my claim. I sent the required picture and the quote from the registered panel-beater on the 21 October 2025. Yesterday I called to enquire about the claim if its been received instead the lady called Boitumelo Matjila was rude and want to take decision for me about the panel beater I have to repair my car to. The lady told me the panel beater I sent its not one of the panel beaters that they affiliated with, but I told her on the process of claiming on WhatsApp its written if you have the panel beater of your choice that is registered you can request a quote and send it to them. Boitumelo didn't manage to assist me instead I cancelled the call and call again hoping get assistant instead it was still the same because it seems as these people they want to do things to their own way not the customer. I was ****ed off and end up cancelling my membership unintentionally due. The worst thing me and colleague we are using the same panel beater, but they sent her documents to complete in order for her claim to process and approved.It means they disrespect me and they are unprofessional. The sent my colleague a disclaimer form, indemnity form and wrote documents they need from the panel beater but when it comes to me they disagree but we are using the same panel beater that is near our area. Your assistant in this regards is highly appreciated