RM
Ranesh M
1 reviews | Active since Mar 2022
09 Mar 2022, 12:36
Unprofessional and ********* staff from the unlimited company right till management
I have been calling the unlimited for unlimited number times regarding a claim that I had put and spoke to one of they consultants they asked me to get setas repaired. After repairs was done on the seats I requested who do I send the invoice to and no one could give me and answer regarding this.
I have been calling numerous times requesting for call recordings and references number for calls no one can assist me.
Second claim was done which was rejected due to that I have changed my rims .so I decided to call and ask why it was rejected the reason for rejection was that I had put new rims with out notify them which one of the constants said is not true cause it's not on the policy.
No supervisor or management team has contacted me up until this day regarding my query for my claims.
Its actually disgusting with the level of professionalism in that company ********* staff.
Helpful (0)
Replies (8)0
Replies (8)
The Unlimited's replyOfficial
09 Mar 2022, 13:25Hi Ranesh,
Thank you so much for raising these matters with us. We're so hurt to hear that your time with us has been unpleasant. We've had a look at our system and it shows that you spoke to a member from our auto claims team who has already requested that your voice call recordings are forwarded to you. Please note that you'll receive them in the next 7 working days. Regarding your claim that was unsuccessful, we've requested that one of our specialists contact you again to take you through the outcome and also outline our policy terms and conditions to you.
Thank you so much for raising these matters with us. We're so hurt to hear that your time with us has been unpleasant. We've had a look at our system and it shows that you spoke to a member from our auto claims team who has already requested that your voice call recordings are forwarded to you. Please note that you'll receive them in the next 7 working days. Regarding your claim that was unsuccessful, we've requested that one of our specialists contact you again to take you through the outcome and also outline our policy terms and conditions to you.
The Unlimited's reply09 Mar 2022, 13:25
Official
Hi Ranesh,
Thank you so much for raising these matters with us. We're so hurt to hear that your time with us has been unpleasant. We've had a look at our system and it shows that you spoke to a member from our auto claims team who has already requested that your voice call recordings are forwarded to you. Please note that you'll receive them in the next 7 working days. Regarding your claim that was unsuccessful, we've requested that one of our specialists contact you again to take you through the outcome and also outline our policy terms and conditions to you.
Thank you so much for raising these matters with us. We're so hurt to hear that your time with us has been unpleasant. We've had a look at our system and it shows that you spoke to a member from our auto claims team who has already requested that your voice call recordings are forwarded to you. Please note that you'll receive them in the next 7 working days. Regarding your claim that was unsuccessful, we've requested that one of our specialists contact you again to take you through the outcome and also outline our policy terms and conditions to you.
RM
Ranesh M's updateReviewer Update
09 Mar 2022, 14:14After a complaint was sent then I get an sms saying.we have been trying to contact you regarding ur claim .this is unprofessional of you guys why did the speclist not contact me before the complaint was logged? As for the 7 working days I have been hearing this since December 2021.you guys need to get to the program
RM
Ranesh M's update09 Mar 2022, 14:14
Reviewer Update
After a complaint was sent then I get an sms saying.we have been trying to contact you regarding ur claim .this is unprofessional of you guys why did the speclist not contact me before the complaint was logged? As for the 7 working days I have been hearing this since December 2021.you guys need to get to the program
The Unlimited's replyOfficial
09 Mar 2022, 16:10Hi Ranesh,
Thank you reverting back to us. Please note that we've made three attempts to reach out to you so that we can assist you with your complaint, however, your phone was not answered. As soon as you're ready to talk to us, please pop us a message below and we'll contact you again.
Thank you reverting back to us. Please note that we've made three attempts to reach out to you so that we can assist you with your complaint, however, your phone was not answered. As soon as you're ready to talk to us, please pop us a message below and we'll contact you again.
The Unlimited's reply09 Mar 2022, 16:10
Official
Hi Ranesh,
Thank you reverting back to us. Please note that we've made three attempts to reach out to you so that we can assist you with your complaint, however, your phone was not answered. As soon as you're ready to talk to us, please pop us a message below and we'll contact you again.
Thank you reverting back to us. Please note that we've made three attempts to reach out to you so that we can assist you with your complaint, however, your phone was not answered. As soon as you're ready to talk to us, please pop us a message below and we'll contact you again.
RM
Ranesh M's updateReviewer Update
09 Mar 2022, 16:28O well I just spoke to kelly she told me she will transfer me to the claims department and I was holding 4mins and the usual happens the call gets cut utter disappointment
RM
Ranesh M's update09 Mar 2022, 16:28
Reviewer Update
O well I just spoke to kelly she told me she will transfer me to the claims department and I was holding 4mins and the usual happens the call gets cut utter disappointment
The Unlimited's replyOfficial
09 Mar 2022, 16:55Hi Ranesh,
We're truly sorry that the call was disconnected when one of our agents was trying to transfer you through to our claims team. We've checked on our system and we can see that one of our claims specialists has been in contact with you. Please may you send us the proof of payment that we requested so that we can assist you further.
We're truly sorry that the call was disconnected when one of our agents was trying to transfer you through to our claims team. We've checked on our system and we can see that one of our claims specialists has been in contact with you. Please may you send us the proof of payment that we requested so that we can assist you further.
The Unlimited's reply09 Mar 2022, 16:55
Official
Hi Ranesh,
We're truly sorry that the call was disconnected when one of our agents was trying to transfer you through to our claims team. We've checked on our system and we can see that one of our claims specialists has been in contact with you. Please may you send us the proof of payment that we requested so that we can assist you further.
We're truly sorry that the call was disconnected when one of our agents was trying to transfer you through to our claims team. We've checked on our system and we can see that one of our claims specialists has been in contact with you. Please may you send us the proof of payment that we requested so that we can assist you further.
RM
Ranesh M's updateReviewer Update
23 Mar 2022, 12:48Hi I have emailed the proof of payment I am still awaiting for call recordings so I can proceed with legal action regarding my seat repairs thanks
RM
Ranesh M's update23 Mar 2022, 12:48
Reviewer Update
Hi I have emailed the proof of payment I am still awaiting for call recordings so I can proceed with legal action regarding my seat repairs thanks
RM
Ranesh M's updateReviewer Update
23 Mar 2022, 14:53Please don't waste your staffs time your company airtime and my time with unnecessary call and no one can assist me with my call recordings when they call me and tell me please note all call are recorded but you guys can find nothing this is absolutely disappointing utter **** service.
RM
Ranesh M's update23 Mar 2022, 14:53
Reviewer Update
Please don't waste your staffs time your company airtime and my time with unnecessary call and no one can assist me with my call recordings when they call me and tell me please note all call are recorded but you guys can find nothing this is absolutely disappointing utter **** service.
RM
Ranesh M's updateReviewer Update
11 Apr 2022, 17:47To whom it may concern,
I have now had enough of the current treatment and poor service and lack of communication from all the parties i have interacted with within your group. I have made numerous calls which were nothing less than 30mins at a time, with all these phone calls made none of the staff have assisted me to date .
Incident 1 that is not resolved is from November 2021, and I fail to understand why the person responsible for taking down my claim and having a conversation with me on that day has not actioned anything. It was regarding my seat repairs I spoke to the constant and was advised to proceed with the repairs and once I am done with it please send a invoice and I will be Reimbursed to date I have not had anyone call me to resolve this issue and an email was sent today after I have spoken to sthebiso with a reference ***2 he advised me that someone will contact me with a hour I am still waiting for someone to contact me.
Incident 2 I was asked to submit a invoice for a purchase of a set of rims that I have bought and using on my car at the moment and I have sent it to you guys it was emailed to *** who I believed is Trainee in your company and she advised me that my invoice is invalid so I am not sure when someone purchases from Facebook market place receive and invoice. Please could you advise when did the policy change and where it states in the policy. Could someone please advise me on both these incidents as a matter of urgency.
I have now had enough of the current treatment and poor service and lack of communication from all the parties i have interacted with within your group. I have made numerous calls which were nothing less than 30mins at a time, with all these phone calls made none of the staff have assisted me to date .
Incident 1 that is not resolved is from November 2021, and I fail to understand why the person responsible for taking down my claim and having a conversation with me on that day has not actioned anything. It was regarding my seat repairs I spoke to the constant and was advised to proceed with the repairs and once I am done with it please send a invoice and I will be Reimbursed to date I have not had anyone call me to resolve this issue and an email was sent today after I have spoken to sthebiso with a reference ***2 he advised me that someone will contact me with a hour I am still waiting for someone to contact me.
Incident 2 I was asked to submit a invoice for a purchase of a set of rims that I have bought and using on my car at the moment and I have sent it to you guys it was emailed to *** who I believed is Trainee in your company and she advised me that my invoice is invalid so I am not sure when someone purchases from Facebook market place receive and invoice. Please could you advise when did the policy change and where it states in the policy. Could someone please advise me on both these incidents as a matter of urgency.
RM
Ranesh M's update11 Apr 2022, 17:47
Reviewer Update
To whom it may concern,
I have now had enough of the current treatment and poor service and lack of communication from all the parties i have interacted with within your group. I have made numerous calls which were nothing less than 30mins at a time, with all these phone calls made none of the staff have assisted me to date .
Incident 1 that is not resolved is from November 2021, and I fail to understand why the person responsible for taking down my claim and having a conversation with me on that day has not actioned anything. It was regarding my seat repairs I spoke to the constant and was advised to proceed with the repairs and once I am done with it please send a invoice and I will be Reimbursed to date I have not had anyone call me to resolve this issue and an email was sent today after I have spoken to sthebiso with a reference ***2 he advised me that someone will contact me with a hour I am still waiting for someone to contact me.
Incident 2 I was asked to submit a invoice for a purchase of a set of rims that I have bought and using on my car at the moment and I have sent it to you guys it was emailed to *** who I believed is Trainee in your company and she advised me that my invoice is invalid so I am not sure when someone purchases from Facebook market place receive and invoice. Please could you advise when did the policy change and where it states in the policy. Could someone please advise me on both these incidents as a matter of urgency.
I have now had enough of the current treatment and poor service and lack of communication from all the parties i have interacted with within your group. I have made numerous calls which were nothing less than 30mins at a time, with all these phone calls made none of the staff have assisted me to date .
Incident 1 that is not resolved is from November 2021, and I fail to understand why the person responsible for taking down my claim and having a conversation with me on that day has not actioned anything. It was regarding my seat repairs I spoke to the constant and was advised to proceed with the repairs and once I am done with it please send a invoice and I will be Reimbursed to date I have not had anyone call me to resolve this issue and an email was sent today after I have spoken to sthebiso with a reference ***2 he advised me that someone will contact me with a hour I am still waiting for someone to contact me.
Incident 2 I was asked to submit a invoice for a purchase of a set of rims that I have bought and using on my car at the moment and I have sent it to you guys it was emailed to *** who I believed is Trainee in your company and she advised me that my invoice is invalid so I am not sure when someone purchases from Facebook market place receive and invoice. Please could you advise when did the policy change and where it states in the policy. Could someone please advise me on both these incidents as a matter of urgency.