ML
Maserame L
1 reviews | Active since Sept 2016
22 Jan 2019, 11:35
Unprofessional and pushy sales person
So I receive one of those calls to take on a policy that I cancelled, without even confirming that I am taking it this sales person with the worst attitude you could expect from a call centre agent now wants to send me documents and sms that I did not ask for, then gets a nerve to sigh and hang up a call on my ear. How rude and unprofessional of her, I did not even ask to be called please take my number off your database because I am going to scream next time I get a call from your team.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
22 Jan 2019, 12:50Hi Maserame,
Thanks for taking our call this afternoon and for bringing this to our attention. We are currently investigating this matter and we will provide you with feedback in the next 24 hours.
The Unlimited's reply22 Jan 2019, 12:50
Official
Hi Maserame,
Thanks for taking our call this afternoon and for bringing this to our attention. We are currently investigating this matter and we will provide you with feedback in the next 24 hours.
The Unlimited's replyOfficial
23 Jan 2019, 09:28Hi Maserame,
Thank you for taking our call and for giving us the opportunity to look into this matter. We are really sorry for the experience you had with us. This is not the way we do business and we have ensured that our sales agent is retrained so that this behaviour doesn’t happen again. Your contact details have been removed from our database and this confirmation has been SMSed to you.
If there is anything else we can help you with in future, please contact us on ***.
Thank you for taking our call and for giving us the opportunity to look into this matter. We are really sorry for the experience you had with us. This is not the way we do business and we have ensured that our sales agent is retrained so that this behaviour doesn’t happen again. Your contact details have been removed from our database and this confirmation has been SMSed to you.
If there is anything else we can help you with in future, please contact us on ***.
The Unlimited's reply23 Jan 2019, 09:28
Official
Hi Maserame,
Thank you for taking our call and for giving us the opportunity to look into this matter. We are really sorry for the experience you had with us. This is not the way we do business and we have ensured that our sales agent is retrained so that this behaviour doesn’t happen again. Your contact details have been removed from our database and this confirmation has been SMSed to you.
If there is anything else we can help you with in future, please contact us on ***.
Thank you for taking our call and for giving us the opportunity to look into this matter. We are really sorry for the experience you had with us. This is not the way we do business and we have ensured that our sales agent is retrained so that this behaviour doesn’t happen again. Your contact details have been removed from our database and this confirmation has been SMSed to you.
If there is anything else we can help you with in future, please contact us on ***.