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masego M
1 reviews | Active since Feb 2020
23 Nov 2025, 14:13
Unprofessional and bad customer services at the unlimited
I have a warranty policy with the unlimited and I logged a claim on the 15th October 2025 and didn't receive any feedback regarding the claim meaning it was ignored. I called to enquire about the claim and was informed that the claim is dotsure and not with them yet I am their client, they said they will log a call and dotsure will call me back, to date on the 23rd November I haven't gotten assistance yet I'm consistent with my payments, such bad customer services and unprofessionalism
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The Unlimited's replyOfficial
23 Nov 2025, 14:18Hi Masego,
We are sorry to see that you didn't have the best experience. We sincerely apologise for the disappointment this may have caused. Our customers are family , we're here to help and get this sorted for you.
One of our team members will contact you within 24- working hours.
We are sorry to see that you didn't have the best experience. We sincerely apologise for the disappointment this may have caused. Our customers are family , we're here to help and get this sorted for you.
One of our team members will contact you within 24- working hours.
The Unlimited's reply23 Nov 2025, 14:18
Official
Hi Masego,
We are sorry to see that you didn't have the best experience. We sincerely apologise for the disappointment this may have caused. Our customers are family , we're here to help and get this sorted for you.
One of our team members will contact you within 24- working hours.
We are sorry to see that you didn't have the best experience. We sincerely apologise for the disappointment this may have caused. Our customers are family , we're here to help and get this sorted for you.
One of our team members will contact you within 24- working hours.