SC
Shihaam C
1 reviews | Active since Apr 2021
25 Feb 2022, 15:16
Unprofessional agents
I called in to cancel a policy and the agent named Jaco asked so many questions as to why I want to cancel and the more I am telling him I no longer want the policy as I do have other policies he keeps on I then told him I have all the right to cancel whenever I want to. This blady rude agent ends up telling me do not sign up for something you do not want in future. If he knows that my money that was debited is for his salary to be paid then I would never say something like this to one of the customers. This is the reason why your company will never have clients and will have people turning you down every single day.
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The Unlimited's replyOfficial
25 Feb 2022, 16:58Hi Shihaam,
Thank you for bringing this to our attention. We’re a business that believes in putting our customers first and we always ensure that we respect every decision you make no matter the request. Kindly note that we’ve listened to the call between you and our co-worker. Upon assessing the call we hang our heads in shame knowing that we’ve done you wrong. This behaviour is certainly not condoned by us and we’re appalled at what was said to you. We’d like to assure you that the necessary action will be taken against the agent and he’ll be dealt with accordingly. From the bottom of our hearts we’d like to extend our most humble of apologies to you. It truly hurts us knowing that you’ve left on such a sour note.
The Unlimited's reply25 Feb 2022, 16:58
Official
Hi Shihaam,
Thank you for bringing this to our attention. We’re a business that believes in putting our customers first and we always ensure that we respect every decision you make no matter the request. Kindly note that we’ve listened to the call between you and our co-worker. Upon assessing the call we hang our heads in shame knowing that we’ve done you wrong. This behaviour is certainly not condoned by us and we’re appalled at what was said to you. We’d like to assure you that the necessary action will be taken against the agent and he’ll be dealt with accordingly. From the bottom of our hearts we’d like to extend our most humble of apologies to you. It truly hurts us knowing that you’ve left on such a sour note.