DN
Dhayalan N
1 reviews | Active since Apr 2022
16 May 2022, 10:30
Unprocessed *** / MS***-A
Both Unlimited World and M Sure surely don't want to take responsibility in responding with my issue . The Only thing these companies would do is to get a Supervisor to be in touch and that will be it , if that's the case then unfortunately I urge All who ever is reading this review to cancel your policy with these companies . We are now in the Month of May that is 5 MONTHS and yet my claim has not been resolved . Its really annoying to receive a REPEATED NOTIFICATION that a claim has been approved and requests to provide a company of choice and to provide snap shots of where the damages on your vehicle that was ALREADY SUBMITTED by the client and the service provider ( Truly I am lost for words ) . EVEN a right up or review on Hello Peter means nothing to these companies and what ever right up or review that has been posted against these companies means NOTHING . In Breach of a Contract and Violation of Trust seemingly means nothing but words due to the fact that various complaints from other Clients there have been no actions but apologies . Its evident these companies don't take responsibility for its Actions . So the next step is to be in touch with the OMBUDSMAN .
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
16 May 2022, 13:16Hi Dhayalan,
Thank you for raising your concerns with us. We’d firstly like to sincerely apologise for any inconvenience we might have caused you thus far. Every complaint as well as query received is actioned accordingly and we never leave any of our customers unassisted. We’d like to bring to your attention that on the 25/04/2022, your claim was approved and this information was sent to you as well as to the panel beater. On the 11/05/2022, our service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired. As you were informed by our claims manger and our service provider, we’re unable to offer you a courtesy vehicle. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us. A member from our team did try to contact you today and unfortunately, we were unable to get through to you. Kindly pop us a message below, when you’re free to speak and we’ll give you a call shortly to assist you.
Thank you for raising your concerns with us. We’d firstly like to sincerely apologise for any inconvenience we might have caused you thus far. Every complaint as well as query received is actioned accordingly and we never leave any of our customers unassisted. We’d like to bring to your attention that on the 25/04/2022, your claim was approved and this information was sent to you as well as to the panel beater. On the 11/05/2022, our service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired. As you were informed by our claims manger and our service provider, we’re unable to offer you a courtesy vehicle. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us. A member from our team did try to contact you today and unfortunately, we were unable to get through to you. Kindly pop us a message below, when you’re free to speak and we’ll give you a call shortly to assist you.
The Unlimited's reply16 May 2022, 13:16
Official
Hi Dhayalan,
Thank you for raising your concerns with us. We’d firstly like to sincerely apologise for any inconvenience we might have caused you thus far. Every complaint as well as query received is actioned accordingly and we never leave any of our customers unassisted. We’d like to bring to your attention that on the 25/04/2022, your claim was approved and this information was sent to you as well as to the panel beater. On the 11/05/2022, our service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired. As you were informed by our claims manger and our service provider, we’re unable to offer you a courtesy vehicle. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us. A member from our team did try to contact you today and unfortunately, we were unable to get through to you. Kindly pop us a message below, when you’re free to speak and we’ll give you a call shortly to assist you.
Thank you for raising your concerns with us. We’d firstly like to sincerely apologise for any inconvenience we might have caused you thus far. Every complaint as well as query received is actioned accordingly and we never leave any of our customers unassisted. We’d like to bring to your attention that on the 25/04/2022, your claim was approved and this information was sent to you as well as to the panel beater. On the 11/05/2022, our service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired. As you were informed by our claims manger and our service provider, we’re unable to offer you a courtesy vehicle. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us. A member from our team did try to contact you today and unfortunately, we were unable to get through to you. Kindly pop us a message below, when you’re free to speak and we’ll give you a call shortly to assist you.
DN
Dhayalan N's updateReviewer Update
16 May 2022, 21:07Good day
Its a very good thing to acknowledge a complaint.
Things I am going to highlight on response provided :
- You are bringing to my attention on the 25/04/2022 my claim was approved so my question is why there has to be another approval for a claim that was already approved in the month of January , The Unlimited World had failed to make sure both Client and its Nominated Service Provider where notified . Client received Approval but the Service Provider was not made aware.
For approximately The Unlimited or M-Sure had failed to be in touch with both the client and the Service Provider to enquire about the claim and why was it not completed . Its not the clients responsibility to be in constant touch with the insurer , its the responsibility of the insurer as the client is paying for these services .
Its quiet evident either The Unlimited or M Sure is not taking responsibility for their non compliant actions Period . Its getting tiring and frustrating as all I ask for a courtesy Vehicle. Looks like I am resorting to take this matter to Court .
All mail trails will indicate that both The Unlimited and M Sure have defaulted .
- On the 11/05/2022 you'll mentioned a service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired . I made it clear with that manager that I will not be taking my vehicle to Tugela Panel Beaters until a courtesy Vehicle has been Arranged.
I received an email confirming booking for the 16/05/2022 that my vehicle will be brought in for my claim ( Unfortunately this is all LIES and false ) I demand for a call recording as I want to listen to the part were I agreed .
- The Mention of a SMS that was sent to me , I want proof of time / date and MSISDN .
This is very shocking as the team leaders or Managers have ALL failed to communicate with this department . So according to me the entire Organisation LACK communication.
This is not fair on my end as this is not the person I am or my nature . The one thing I will not tolerate is B___S___ . I have been far way patient and understanding to the point I will no longer be stressing myself .
Its a very good thing to acknowledge a complaint.
Things I am going to highlight on response provided :
- You are bringing to my attention on the 25/04/2022 my claim was approved so my question is why there has to be another approval for a claim that was already approved in the month of January , The Unlimited World had failed to make sure both Client and its Nominated Service Provider where notified . Client received Approval but the Service Provider was not made aware.
For approximately The Unlimited or M-Sure had failed to be in touch with both the client and the Service Provider to enquire about the claim and why was it not completed . Its not the clients responsibility to be in constant touch with the insurer , its the responsibility of the insurer as the client is paying for these services .
Its quiet evident either The Unlimited or M Sure is not taking responsibility for their non compliant actions Period . Its getting tiring and frustrating as all I ask for a courtesy Vehicle. Looks like I am resorting to take this matter to Court .
All mail trails will indicate that both The Unlimited and M Sure have defaulted .
- On the 11/05/2022 you'll mentioned a service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired . I made it clear with that manager that I will not be taking my vehicle to Tugela Panel Beaters until a courtesy Vehicle has been Arranged.
I received an email confirming booking for the 16/05/2022 that my vehicle will be brought in for my claim ( Unfortunately this is all LIES and false ) I demand for a call recording as I want to listen to the part were I agreed .
- The Mention of a SMS that was sent to me , I want proof of time / date and MSISDN .
This is very shocking as the team leaders or Managers have ALL failed to communicate with this department . So according to me the entire Organisation LACK communication.
This is not fair on my end as this is not the person I am or my nature . The one thing I will not tolerate is B___S___ . I have been far way patient and understanding to the point I will no longer be stressing myself .
DN
Dhayalan N's update16 May 2022, 21:07
Reviewer Update
Good day
Its a very good thing to acknowledge a complaint.
Things I am going to highlight on response provided :
- You are bringing to my attention on the 25/04/2022 my claim was approved so my question is why there has to be another approval for a claim that was already approved in the month of January , The Unlimited World had failed to make sure both Client and its Nominated Service Provider where notified . Client received Approval but the Service Provider was not made aware.
For approximately The Unlimited or M-Sure had failed to be in touch with both the client and the Service Provider to enquire about the claim and why was it not completed . Its not the clients responsibility to be in constant touch with the insurer , its the responsibility of the insurer as the client is paying for these services .
Its quiet evident either The Unlimited or M Sure is not taking responsibility for their non compliant actions Period . Its getting tiring and frustrating as all I ask for a courtesy Vehicle. Looks like I am resorting to take this matter to Court .
All mail trails will indicate that both The Unlimited and M Sure have defaulted .
- On the 11/05/2022 you'll mentioned a service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired . I made it clear with that manager that I will not be taking my vehicle to Tugela Panel Beaters until a courtesy Vehicle has been Arranged.
I received an email confirming booking for the 16/05/2022 that my vehicle will be brought in for my claim ( Unfortunately this is all LIES and false ) I demand for a call recording as I want to listen to the part were I agreed .
- The Mention of a SMS that was sent to me , I want proof of time / date and MSISDN .
This is very shocking as the team leaders or Managers have ALL failed to communicate with this department . So according to me the entire Organisation LACK communication.
This is not fair on my end as this is not the person I am or my nature . The one thing I will not tolerate is B___S___ . I have been far way patient and understanding to the point I will no longer be stressing myself .
Its a very good thing to acknowledge a complaint.
Things I am going to highlight on response provided :
- You are bringing to my attention on the 25/04/2022 my claim was approved so my question is why there has to be another approval for a claim that was already approved in the month of January , The Unlimited World had failed to make sure both Client and its Nominated Service Provider where notified . Client received Approval but the Service Provider was not made aware.
For approximately The Unlimited or M-Sure had failed to be in touch with both the client and the Service Provider to enquire about the claim and why was it not completed . Its not the clients responsibility to be in constant touch with the insurer , its the responsibility of the insurer as the client is paying for these services .
Its quiet evident either The Unlimited or M Sure is not taking responsibility for their non compliant actions Period . Its getting tiring and frustrating as all I ask for a courtesy Vehicle. Looks like I am resorting to take this matter to Court .
All mail trails will indicate that both The Unlimited and M Sure have defaulted .
- On the 11/05/2022 you'll mentioned a service provider also contacted the panel beater on your behalf and assisted in making a booking for your vehicle to be repaired . I made it clear with that manager that I will not be taking my vehicle to Tugela Panel Beaters until a courtesy Vehicle has been Arranged.
I received an email confirming booking for the 16/05/2022 that my vehicle will be brought in for my claim ( Unfortunately this is all LIES and false ) I demand for a call recording as I want to listen to the part were I agreed .
- The Mention of a SMS that was sent to me , I want proof of time / date and MSISDN .
This is very shocking as the team leaders or Managers have ALL failed to communicate with this department . So according to me the entire Organisation LACK communication.
This is not fair on my end as this is not the person I am or my nature . The one thing I will not tolerate is B___S___ . I have been far way patient and understanding to the point I will no longer be stressing myself .
The Unlimited's replyOfficial
17 May 2022, 09:07Hi Dhayalan,
Thank you for getting back to us. As per our previous conversations with you, we don’t provide you with a courtesy vehicle. We’ve been trying to contact you once again this morning and unfortunately, we're still unable to reach you. Kindly pop us a message When you’re available to speak, and we’ll give you a call shortly to assist you.
Thank you for getting back to us. As per our previous conversations with you, we don’t provide you with a courtesy vehicle. We’ve been trying to contact you once again this morning and unfortunately, we're still unable to reach you. Kindly pop us a message When you’re available to speak, and we’ll give you a call shortly to assist you.
The Unlimited's reply17 May 2022, 09:07
Official
Hi Dhayalan,
Thank you for getting back to us. As per our previous conversations with you, we don’t provide you with a courtesy vehicle. We’ve been trying to contact you once again this morning and unfortunately, we're still unable to reach you. Kindly pop us a message When you’re available to speak, and we’ll give you a call shortly to assist you.
Thank you for getting back to us. As per our previous conversations with you, we don’t provide you with a courtesy vehicle. We’ve been trying to contact you once again this morning and unfortunately, we're still unable to reach you. Kindly pop us a message When you’re available to speak, and we’ll give you a call shortly to assist you.