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chanraj J
1 reviews | Active since Aug 2011
14 May 2022, 16:51
Unpleasant and Hungary
The Unlimited. Please sort out your app and so that you dont rob people of their hard earned cash. I bought a nando's meal voucher on the app but did not get the redeem code to use inside nando's. Its a Saturday evening and your call centre is closed. So i cant call to get my code so i can pick up meal. TODAY MY FAMILY AND I GO TO BED WITHOUT FOOD BECAUSE YOU TOOK MY MONEY AND I CANT GET OUR FOOD.. if you selling stuff 24hrs a day like food on your app you should at least have a functional afterhours call centre so things like this can get sorted.
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Replies (2)
The Unlimited's replyOfficial
14 May 2022, 20:10Hi Chanraj,
Thank you for raising this issue with us. Firstly, please accept our most sincere apology for the inconvenience we’ve caused you thus far. We completely understand that you’re frustrated and we can assure you that we’ll not rest until we get to the bottom of this. One of our team members will give you a call shortly to assist you regarding this matter.
Thank you for raising this issue with us. Firstly, please accept our most sincere apology for the inconvenience we’ve caused you thus far. We completely understand that you’re frustrated and we can assure you that we’ll not rest until we get to the bottom of this. One of our team members will give you a call shortly to assist you regarding this matter.
The Unlimited's reply14 May 2022, 20:10
Official
Hi Chanraj,
Thank you for raising this issue with us. Firstly, please accept our most sincere apology for the inconvenience we’ve caused you thus far. We completely understand that you’re frustrated and we can assure you that we’ll not rest until we get to the bottom of this. One of our team members will give you a call shortly to assist you regarding this matter.
Thank you for raising this issue with us. Firstly, please accept our most sincere apology for the inconvenience we’ve caused you thus far. We completely understand that you’re frustrated and we can assure you that we’ll not rest until we get to the bottom of this. One of our team members will give you a call shortly to assist you regarding this matter.
The Unlimited's replyOfficial
15 May 2022, 19:49Hi Chanraj,
Thank you for taking our call today and for allowing us the opportunity to assist you. Your voucher number was resent to you successfully this afternoon. Once again, we sincerely apologise for the inconvenience we’ve caused you.
Thank you for taking our call today and for allowing us the opportunity to assist you. Your voucher number was resent to you successfully this afternoon. Once again, we sincerely apologise for the inconvenience we’ve caused you.
The Unlimited's reply15 May 2022, 19:49
Official
Hi Chanraj,
Thank you for taking our call today and for allowing us the opportunity to assist you. Your voucher number was resent to you successfully this afternoon. Once again, we sincerely apologise for the inconvenience we’ve caused you.
Thank you for taking our call today and for allowing us the opportunity to assist you. Your voucher number was resent to you successfully this afternoon. Once again, we sincerely apologise for the inconvenience we’ve caused you.