Unpaid funeral cover

"Unpaid funeral cover"

I'm really disappointed with the way my claim is being handled by The Unlimited. It has been a month and half now since I put it claim. Costs were incurred by me & my family but now it's even mission for them to finalize the claim. When I took out the policy I was told that it takes 48hrs to to payout but I'm still waiting. The other thing is the countless papers that have to be filled in whilst a person is in mourning. They didn't make the burden of having to bury my father light but heavier. They still expecting me to provide medical reports from the doctor that already filled in their forms, which should be done by them as the insurer. As previously explained to the countless consultants, the deceased passed on in KZN while I stay in Pta. Its cost and time to go there to get Its cost and time to go there to get those things.The last time I spoke to them they told me that they charge the client if they have to get the medical reports on my behalf. so this thus means that they will deduct money of the payout. This is utter bull**** and I'm very disgusted by the way you treat your clients. I wouldn't recommend your services to anyone and will pursuede everyone who I referred to cancel their policy with you.