UNPAID FUNERAL CLAIM

I am very disappointed with the unlimited, an. Agent came knocking to my house January this year selling their products. I was interested because I have a big family I wanted a cover for. I signed up but to my surprise the agent did not request the details of my dependants. I asked him he then rep**** by saying that if I have a death in the family I should just call the 0800 number on the documents I will be helped. 3 months down the line I thought this doesn't make sense rather I cancel. I called the guy who rep**** transferred me to the manager so that I can explain why I need a cancellation. He convinced me that it's legit I have nothing to worry about. I then asked him the very same question I asked the agent that came to my house, about adding the dependants. He said the very same thing the agent said. I lost my aunt Three weeks ago, To my surprised i was told that I did not add any dependants. Why are you ******** people like that? How do you sleep at night? This is our hard-earned money and could have used on very important matters in the family. I need that claim processed ASAP. It's not my responsibility if you are building your company based on false information just to clients.