MP
MAMOSEBI P
1 reviews | Active since Mar 2022
22 Mar 2022, 17:47
Unpaid claim
Fellow south africans stay away from the unlimited they are ********** ********. I claimed on the 11th of march 2022 they said to me their claims takes 24hrs to reflect. On their claim for it is stated that claims takes only 5 days with correct documantation. I have been calling then after five days they gave so many different answers i mean even now i am not paid but they decducted premium on my account.when i requested my membership certificate I had to beg them. And guess what they send it with people that I did not insure
They are dishonest they are liers they are unproffessional they are anything bad you can think of.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
22 Mar 2022, 19:16Hi Mamosebi,
Embedded in the DNA of who we are, our vision inspires us to push forward and ask ourselves how we can make our customers lives easier. We’d like you to know that we love you deeply and we sincerely apologise if your claims process had led you to believe that we don’t care for you. Kindly note that before we can provide you with an outcome for your claim, it has to be thoroughly assessed by our underwriters. This is a crucial part of the claims process and that is why it takes 5-7 working days. A member from our team will be contacting you tomorrow morning to provide you with feedback regarding your claim and assist you with your dependents.
The Unlimited's reply22 Mar 2022, 19:16
Official
Hi Mamosebi,
Embedded in the DNA of who we are, our vision inspires us to push forward and ask ourselves how we can make our customers lives easier. We’d like you to know that we love you deeply and we sincerely apologise if your claims process had led you to believe that we don’t care for you. Kindly note that before we can provide you with an outcome for your claim, it has to be thoroughly assessed by our underwriters. This is a crucial part of the claims process and that is why it takes 5-7 working days. A member from our team will be contacting you tomorrow morning to provide you with feedback regarding your claim and assist you with your dependents.
MP
MAMOSEBI P's updateReviewer Update
22 Mar 2022, 19:51I do wonder what your claim administrator who hang up the phone on me ,what is she going to say tomorrow. I will never forget the horrible experience I had with you when I needed you.
MP
MAMOSEBI P's update22 Mar 2022, 19:51
Reviewer Update
I do wonder what your claim administrator who hang up the phone on me ,what is she going to say tomorrow. I will never forget the horrible experience I had with you when I needed you.
The Unlimited's replyOfficial
23 Mar 2022, 09:45Hi Mamosebi,
Thank you for borrowing us a few minutes of your time earlier this morning. As per your conversation with our specialist, your claim has been paid out and the funds will take a total of 24-48 hours to reflect in your bank account. Once again, we’re deeply sorry for the experience that you've had with us and we promise to improve our services from here onwards.
Thank you for borrowing us a few minutes of your time earlier this morning. As per your conversation with our specialist, your claim has been paid out and the funds will take a total of 24-48 hours to reflect in your bank account. Once again, we’re deeply sorry for the experience that you've had with us and we promise to improve our services from here onwards.
The Unlimited's reply23 Mar 2022, 09:45
Official
Hi Mamosebi,
Thank you for borrowing us a few minutes of your time earlier this morning. As per your conversation with our specialist, your claim has been paid out and the funds will take a total of 24-48 hours to reflect in your bank account. Once again, we’re deeply sorry for the experience that you've had with us and we promise to improve our services from here onwards.
Thank you for borrowing us a few minutes of your time earlier this morning. As per your conversation with our specialist, your claim has been paid out and the funds will take a total of 24-48 hours to reflect in your bank account. Once again, we’re deeply sorry for the experience that you've had with us and we promise to improve our services from here onwards.