Unlimited Troubles Trying To Claim

A number of years ago I took out a "scratch and dent" policy with The Unlimited offering to make minor repairs to car bodywork and upholstery to the value of R3000 every 3 months. Since then the membership fee increased but supposedly also the value of repair to R4000. I haven't claimed in more than a year but when I did claim for damage to my car's drivers' seat it was declined due to the tear supposedly being too long (i.e. not cost of repair but something else which is in the T&Cs. They then asked whether I wanted to claim for anything else and the car's bumper was recently damaged (scuff marks due to loading a gas bottle) so I got the quote from the panelbeating shop they gave me to go to. They then said that the claim was allocated to an assessor and I would be notified within 36 to 48 working hours. It has now been almost two weeks since that e-mail and I have e-mailed them twice asking for an update without any response forthcoming. Looking at the Hellopeter graph it is quite evident that they are having trouble so if I were you I would stay away from them - I have sent them an e-mail to cancel my membership but I have a sneaky suspicion that they will still try to push it through so I will definitely cancel it with the bank as well.