PG
PETER-JOHN GOLIATH
1 reviews | Active since Aug 2013
23 Mar 2021, 11:26
UNLIMITED SUCKS! BAD CUSTOMER SERVICES
NO FEEDBACK whatsoever. The Unlimited does not respond to claims or emails, yet quick to call gor a policy setup or payment omission.
For heavens sake, can someone eligible and able call me to resolve my claim or dispute please! Why must it be such a struggle, I do pay my fees!
Helpful (0)
Replies (13)0
Replies (13)
The Unlimited's replyOfficial
23 Mar 2021, 16:29Hi Peter,
Thank you so much for posting a review. We’re incredibly sorry to hear about the experience you’ve had with us. We’re normally exceptional at responding to all our customers correspondence and we regret that we missed the mark with you. Kindly note that we tried to get in touch with you at 3:37PM so that we could provide you with the outcome for your claim and unfortunately, we reached your voicemail box. Please tell us what time we can contact you between the hours of 08:00AM-5:00PM tomorrow.
The Unlimited's reply23 Mar 2021, 16:29
Official
Hi Peter,
Thank you so much for posting a review. We’re incredibly sorry to hear about the experience you’ve had with us. We’re normally exceptional at responding to all our customers correspondence and we regret that we missed the mark with you. Kindly note that we tried to get in touch with you at 3:37PM so that we could provide you with the outcome for your claim and unfortunately, we reached your voicemail box. Please tell us what time we can contact you between the hours of 08:00AM-5:00PM tomorrow.
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PETER-JOHN GOLIATH's updateReviewer Update
23 Mar 2021, 18:43good day, my apologies as i was in meetings most of the day. as early as possible tomorrow morning please
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PETER-JOHN GOLIATH's update23 Mar 2021, 18:43
Reviewer Update
good day, my apologies as i was in meetings most of the day. as early as possible tomorrow morning please
The Unlimited's replyOfficial
23 Mar 2021, 19:46Hi Peter,
Thank you for your reply. We open for business at exactly 08:00AM. A member from our claims department will contact you then.
Thank you for your reply. We open for business at exactly 08:00AM. A member from our claims department will contact you then.
The Unlimited's reply23 Mar 2021, 19:46
Official
Hi Peter,
Thank you for your reply. We open for business at exactly 08:00AM. A member from our claims department will contact you then.
Thank you for your reply. We open for business at exactly 08:00AM. A member from our claims department will contact you then.
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PETER-JOHN GOLIATH's updateReviewer Update
24 Mar 2021, 08:37i need to convey my utter disgust with how things are being operated. firstly, this is the second instance of a claim. first time they told me the policy didn’t cover, i then took out another policy different. when i was about to claim, i was told that i took out the same policy - how is it possible that i would take out two of the same policies, when it was confirmed with the agent that called. either your staff is *********** or you are running a ****. the story over the phone is totally different to what is displayed in public. i hence request a cancellation of all policies with you, furthermore a full investigation into what is transpiring within your company. i expect feedback soon. i will pursue the matter with the ombudsman.
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PETER-JOHN GOLIATH's update24 Mar 2021, 08:37
Reviewer Update
i need to convey my utter disgust with how things are being operated. firstly, this is the second instance of a claim. first time they told me the policy didn’t cover, i then took out another policy different. when i was about to claim, i was told that i took out the same policy - how is it possible that i would take out two of the same policies, when it was confirmed with the agent that called. either your staff is *********** or you are running a ****. the story over the phone is totally different to what is displayed in public. i hence request a cancellation of all policies with you, furthermore a full investigation into what is transpiring within your company. i expect feedback soon. i will pursue the matter with the ombudsman.
The Unlimited's replyOfficial
24 Mar 2021, 12:56Hi Peter,
Thank you for taking time out of your busy schedule to share your dissatisfaction with us. We’re genuinely sorry to hear that your experience as a member of our family has been so unsavoury. We more so regret that this experience caused you to cancel your Life 200 policy. With regards to the claim you logged on the 20/08/2020, please remember that it was unsucessful because the incident you were claiming for fell outside your scope of cover. This was fully explained to you on the 07/09/2020. The same applies for the claim you logged on the 16th of this month. Please note each claim and each query is evaluated independently, including our underwriters. If you wish to lodge a formal complaint regarding this matter, you may follow the process detailed on the SMS we sent to your 076 number.
The Unlimited's reply24 Mar 2021, 12:56
Official
Hi Peter,
Thank you for taking time out of your busy schedule to share your dissatisfaction with us. We’re genuinely sorry to hear that your experience as a member of our family has been so unsavoury. We more so regret that this experience caused you to cancel your Life 200 policy. With regards to the claim you logged on the 20/08/2020, please remember that it was unsucessful because the incident you were claiming for fell outside your scope of cover. This was fully explained to you on the 07/09/2020. The same applies for the claim you logged on the 16th of this month. Please note each claim and each query is evaluated independently, including our underwriters. If you wish to lodge a formal complaint regarding this matter, you may follow the process detailed on the SMS we sent to your 076 number.
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PETER-JOHN GOLIATH's updateReviewer Update
29 Mar 2021, 10:14i refute your assessment, and refuse to lodge anything as you advised. you are in no way satisfactory and i will not do business with you again and will most certainly not recommend your services to anyone.
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PETER-JOHN GOLIATH's update29 Mar 2021, 10:14
Reviewer Update
i refute your assessment, and refuse to lodge anything as you advised. you are in no way satisfactory and i will not do business with you again and will most certainly not recommend your services to anyone.
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PETER-JOHN GOLIATH's updateReviewer Update
29 Mar 2021, 10:32furthermore, your response on the investigation into the initial opening of my policy and the cancellation, refund of monies paid is awaited. i trust that this will be swift so i can cut ties with the unlimited!
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PETER-JOHN GOLIATH's update29 Mar 2021, 10:32
Reviewer Update
furthermore, your response on the investigation into the initial opening of my policy and the cancellation, refund of monies paid is awaited. i trust that this will be swift so i can cut ties with the unlimited!
The Unlimited's replyOfficial
29 Mar 2021, 19:47Hi Peter,
We understand that you're unwilling to follow our complaints process and we completely respect your decision. Nothing has hurt us more than hearing how swiftly you wish to cut ties with us. We truly regret that our once beautiful relationship has taken such a bad turn. Please note that we’re currently investigating the sales call for your Life 200 policy and we’ll have feedback on this as well as your refund query in the next 24-48 hours.
The Unlimited's reply29 Mar 2021, 19:47
Official
Hi Peter,
We understand that you're unwilling to follow our complaints process and we completely respect your decision. Nothing has hurt us more than hearing how swiftly you wish to cut ties with us. We truly regret that our once beautiful relationship has taken such a bad turn. Please note that we’re currently investigating the sales call for your Life 200 policy and we’ll have feedback on this as well as your refund query in the next 24-48 hours.
The Unlimited's replyOfficial
01 Apr 2021, 13:01Hi Peter,
We appreciate how patient you've been whilst we worked to complete our investigation and we sincerely apologise for not getting back to you within the 24-48 hours time frame. Kindly note that we tried to contact you at 12:32PM so that we could provide you with feedback on our findings and unfortunately, we were unable to get through to you. When you get some time, please may you contact us on the 087 number that we've sent to you via SMS. Alternatively, you can let us know what time it'll be suitable for us to give you a call.
We appreciate how patient you've been whilst we worked to complete our investigation and we sincerely apologise for not getting back to you within the 24-48 hours time frame. Kindly note that we tried to contact you at 12:32PM so that we could provide you with feedback on our findings and unfortunately, we were unable to get through to you. When you get some time, please may you contact us on the 087 number that we've sent to you via SMS. Alternatively, you can let us know what time it'll be suitable for us to give you a call.
The Unlimited's reply01 Apr 2021, 13:01
Official
Hi Peter,
We appreciate how patient you've been whilst we worked to complete our investigation and we sincerely apologise for not getting back to you within the 24-48 hours time frame. Kindly note that we tried to contact you at 12:32PM so that we could provide you with feedback on our findings and unfortunately, we were unable to get through to you. When you get some time, please may you contact us on the 087 number that we've sent to you via SMS. Alternatively, you can let us know what time it'll be suitable for us to give you a call.
We appreciate how patient you've been whilst we worked to complete our investigation and we sincerely apologise for not getting back to you within the 24-48 hours time frame. Kindly note that we tried to contact you at 12:32PM so that we could provide you with feedback on our findings and unfortunately, we were unable to get through to you. When you get some time, please may you contact us on the 087 number that we've sent to you via SMS. Alternatively, you can let us know what time it'll be suitable for us to give you a call.
PG
PETER-JOHN GOLIATH's updateReviewer Update
01 Apr 2021, 16:00my apologies, i’ve been in meetings most of the day. kindly call at convenience.
PG
PETER-JOHN GOLIATH's update01 Apr 2021, 16:00
Reviewer Update
my apologies, i’ve been in meetings most of the day. kindly call at convenience.
The Unlimited's replyOfficial
01 Apr 2021, 19:59Hi Peter,
We`d like to thank you for giving us your time this afternoon. As per you request we`ve sent through a copy of the call to you and your son. We`ve also escalated the matter through for a second opinion and the call is clear. Please accept our sincere apologies for the inconvenience that may have been caused.
We`d like to thank you for giving us your time this afternoon. As per you request we`ve sent through a copy of the call to you and your son. We`ve also escalated the matter through for a second opinion and the call is clear. Please accept our sincere apologies for the inconvenience that may have been caused.
The Unlimited's reply01 Apr 2021, 19:59
Official
Hi Peter,
We`d like to thank you for giving us your time this afternoon. As per you request we`ve sent through a copy of the call to you and your son. We`ve also escalated the matter through for a second opinion and the call is clear. Please accept our sincere apologies for the inconvenience that may have been caused.
We`d like to thank you for giving us your time this afternoon. As per you request we`ve sent through a copy of the call to you and your son. We`ve also escalated the matter through for a second opinion and the call is clear. Please accept our sincere apologies for the inconvenience that may have been caused.
PG
PETER-JOHN GOLIATH's updateReviewer Update
15 Apr 2021, 04:29As this seems to be the only platform you respond to, can I ask that you reply to my emails.
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PETER-JOHN GOLIATH's update15 Apr 2021, 04:29
Reviewer Update
As this seems to be the only platform you respond to, can I ask that you reply to my emails.
The Unlimited's replyOfficial
15 Apr 2021, 20:00Hi Peter,
It truly hurts us to hear that writing on our social media platform has been the only way you've managed to receive service from us. We're definitely not happy about this and will ensure that you're assisted efficiently. A member from our team tried to contact you earlier today and unfortunately, we were unable to reach you. Please may you revert back to us with a convenient time we can contact you tomorrow to assist you.
It truly hurts us to hear that writing on our social media platform has been the only way you've managed to receive service from us. We're definitely not happy about this and will ensure that you're assisted efficiently. A member from our team tried to contact you earlier today and unfortunately, we were unable to reach you. Please may you revert back to us with a convenient time we can contact you tomorrow to assist you.
The Unlimited's reply15 Apr 2021, 20:00
Official
Hi Peter,
It truly hurts us to hear that writing on our social media platform has been the only way you've managed to receive service from us. We're definitely not happy about this and will ensure that you're assisted efficiently. A member from our team tried to contact you earlier today and unfortunately, we were unable to reach you. Please may you revert back to us with a convenient time we can contact you tomorrow to assist you.
It truly hurts us to hear that writing on our social media platform has been the only way you've managed to receive service from us. We're definitely not happy about this and will ensure that you're assisted efficiently. A member from our team tried to contact you earlier today and unfortunately, we were unable to reach you. Please may you revert back to us with a convenient time we can contact you tomorrow to assist you.