jP
johan P
1 reviews | Active since Sept 2014
22 Nov 2021, 09:36
UNLIMITED: *****, UNABLE, *****, WASTE OF TIME!
Change your name to the THE UNLIMITED *****S. You took debits and when it came to claiming, you confessed that you did not send me the link to proceed my claim. I gave my input and said to either give my money back OR process my claim. Off course you took the easy way out saying you will reimburse my premiums back. It did not happen!!!!!! I then emailed to follow up, and you said sorry there is no refunds as it is month to month. **** that, you told me it will be refunded due to no assistance given. Sort this out so that I can forget about you. DON'T call me, EMAIL me, so I have record if you lie again. Blerrie waste of time.
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Replies (2)
The Unlimited's replyOfficial
22 Nov 2021, 13:47Hi Johan,
Thank you for raising this matter with us. Reading through your review we can see just how much we've failed you and we're wholeheartedly sorry for this. We understand that your claims experience should be the least of your worries as we're meant to assist you swiftly through the process. We can't apologise enough for giving you *********** service, however, we promise that we'll assist you efficiently going forward. Kindly note that our team will contact you today and assist you.
Thank you for raising this matter with us. Reading through your review we can see just how much we've failed you and we're wholeheartedly sorry for this. We understand that your claims experience should be the least of your worries as we're meant to assist you swiftly through the process. We can't apologise enough for giving you *********** service, however, we promise that we'll assist you efficiently going forward. Kindly note that our team will contact you today and assist you.
The Unlimited's reply22 Nov 2021, 13:47
Official
Hi Johan,
Thank you for raising this matter with us. Reading through your review we can see just how much we've failed you and we're wholeheartedly sorry for this. We understand that your claims experience should be the least of your worries as we're meant to assist you swiftly through the process. We can't apologise enough for giving you *********** service, however, we promise that we'll assist you efficiently going forward. Kindly note that our team will contact you today and assist you.
Thank you for raising this matter with us. Reading through your review we can see just how much we've failed you and we're wholeheartedly sorry for this. We understand that your claims experience should be the least of your worries as we're meant to assist you swiftly through the process. We can't apologise enough for giving you *********** service, however, we promise that we'll assist you efficiently going forward. Kindly note that our team will contact you today and assist you.
The Unlimited's replyOfficial
22 Nov 2021, 17:05Hi Johan,
Thank you for your patience as we gathered information regarding this matter. We’re sincerely sorry that you feel this way about our services. Please note that we have no records of you requesting to claim for the first time, however, we do see that you had emailed us regarding making a claim and we responded to you on the 19/10/2021 and explained to you that you had a failed debit order, which will have an impact on your claim. we had requested that you make a deposit so that your policy remains active in order for you to be covered. We then failed to give you a call to explain the process verbally and we take accountability for that, kindly accept our sincere apology. On the 27/10/2021 you left us a Hello Peter review, that you’ve been trying to claim as well as cancel with us, however, we’re failing to assist you. The following day we called you back and unfortunately you opted to leave our family. We then received an email from you on the 11/11/2021 requesting a full refund or we fix your car and we had responded accordingly as per the refund process since you had reversed your last 2 premiums already. We really want to investigate thoroughly on who you spoke to regarding receiving a full refund to be paid back to you, however, we don’t have enough information on this. Please may you let us know when you spoke to the agent in terms of the date, via email or a phone call. If it was via email, kindly forward the trail of email to us so that we can attend to this urgently, we’ll share our social media email via private message.
The Unlimited's reply22 Nov 2021, 17:05
Official
Hi Johan,
Thank you for your patience as we gathered information regarding this matter. We’re sincerely sorry that you feel this way about our services. Please note that we have no records of you requesting to claim for the first time, however, we do see that you had emailed us regarding making a claim and we responded to you on the 19/10/2021 and explained to you that you had a failed debit order, which will have an impact on your claim. we had requested that you make a deposit so that your policy remains active in order for you to be covered. We then failed to give you a call to explain the process verbally and we take accountability for that, kindly accept our sincere apology. On the 27/10/2021 you left us a Hello Peter review, that you’ve been trying to claim as well as cancel with us, however, we’re failing to assist you. The following day we called you back and unfortunately you opted to leave our family. We then received an email from you on the 11/11/2021 requesting a full refund or we fix your car and we had responded accordingly as per the refund process since you had reversed your last 2 premiums already. We really want to investigate thoroughly on who you spoke to regarding receiving a full refund to be paid back to you, however, we don’t have enough information on this. Please may you let us know when you spoke to the agent in terms of the date, via email or a phone call. If it was via email, kindly forward the trail of email to us so that we can attend to this urgently, we’ll share our social media email via private message.