Unlimited reasons to be unhappy

They have become the worst ever...I have been with the unlimited for +-4 yrs and it was going fine but the last 2 year have been more down then up! When we were approached we were told unlimited drs visits we thought wow what a bargain for the price they charge so we did more home work and found all info given was correct and legit...we joined then and for 2 years it went well.... Then they started with skipping a debit order and suspended my acc for 3 months....so once that was sorted all went well again then they started to refuse to pay for things but without fail ( except that once) they always debit my bank for there Money.....then when I returned a friend the told her the easy med plan has been discontinued.... Then in December I moved from Laudium to mountain view and I requested a list of there net work of drs closer to my new resident....up an till now have have heard nothing from them but again they very fast in taking my money then about 2 months ago I got a call from unity health saying I have reached my limit for Dr visits and that they wouldn't be paying for my last visit and I was like whaaaat? ( As it's unlimited ) and when I go Dr I need authorization first but hubby and kids were still good....then on 3rd I took my kids to a go they had flu and a few days later I got a mail from unity health to say they received the claims from my Dr if I have any queries I must call so I thought ok they gona pay for kiddos....the. Today my Dr calls me to tell me that they refuse to pay for the kids and that my account is suspended?????? It's paid up to date all is in order so what is going on.....I tried calling no answer I emailed no response....this is beyond pathetic really and I'm going to cancel and i advise ppl so not join them