XW
Xinia W
1 reviews | Active since May 2011
05 Dec 2022, 16:52
Unlimited on what? ****py serviced yes
What a ****py insurer. You send me around to get qoutes. Your service provider quotes more than your limits. Your staff doesnt want to pay me... On my 1st claim. Dare to send me to get my own quote from my own repairer. Like wow. To justify what? This after a week of a random sms every now and then. Please deal with my claim as a sense of urgency. Repairers are closing next week. I will rather take you and Santam to thr Ombudsman and wait patiently for that outcome!
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
05 Dec 2022, 18:50Hi Xinia,
Thank you for bringing this matter to our attention. We humbly apologise for the experience that you’ve had with us. Please note that an auto claim specialist will give you a call first thing tomorrow morning to assist you.
Thank you for bringing this matter to our attention. We humbly apologise for the experience that you’ve had with us. Please note that an auto claim specialist will give you a call first thing tomorrow morning to assist you.
The Unlimited's reply05 Dec 2022, 18:50
Official
Hi Xinia,
Thank you for bringing this matter to our attention. We humbly apologise for the experience that you’ve had with us. Please note that an auto claim specialist will give you a call first thing tomorrow morning to assist you.
Thank you for bringing this matter to our attention. We humbly apologise for the experience that you’ve had with us. Please note that an auto claim specialist will give you a call first thing tomorrow morning to assist you.
XW
Xinia W's updateReviewer Update
06 Dec 2022, 08:45What time is considered 1st thing in the morning? I asked that a manager call me before 9am. Waiting patiently...
XW
Xinia W's update06 Dec 2022, 08:45
Reviewer Update
What time is considered 1st thing in the morning? I asked that a manager call me before 9am. Waiting patiently...
The Unlimited's replyOfficial
06 Dec 2022, 10:03Hi Xinia,
Thank you for taking our call this morning and giving us the opportunity to assist you. This issue has been sent for investigation, and we’ll revert back to you as soon as feedback is provided. We apologise for any inconvenience that we might’ve caused you.
Thank you for taking our call this morning and giving us the opportunity to assist you. This issue has been sent for investigation, and we’ll revert back to you as soon as feedback is provided. We apologise for any inconvenience that we might’ve caused you.
The Unlimited's reply06 Dec 2022, 10:03
Official
Hi Xinia,
Thank you for taking our call this morning and giving us the opportunity to assist you. This issue has been sent for investigation, and we’ll revert back to you as soon as feedback is provided. We apologise for any inconvenience that we might’ve caused you.
Thank you for taking our call this morning and giving us the opportunity to assist you. This issue has been sent for investigation, and we’ll revert back to you as soon as feedback is provided. We apologise for any inconvenience that we might’ve caused you.
XW
Xinia W's updateReviewer Update
06 Dec 2022, 12:01I requested feedback by 12...there you go again Limiting my life. I have things to attend to
XW
Xinia W's update06 Dec 2022, 12:01
Reviewer Update
I requested feedback by 12...there you go again Limiting my life. I have things to attend to
The Unlimited's replyOfficial
06 Dec 2022, 18:50Hi Xinia,
Thank you for taking our call again this afternoon. We understand that you’re frustrated with the outcome of your claim. We tried to make a compromise and unfortunately, we couldn’t follow through with your request and, we respect the decision that you’ve come to. We’re sad that things ended on negative terms, however, we wish you all the best for your future endeavours.
Thank you for taking our call again this afternoon. We understand that you’re frustrated with the outcome of your claim. We tried to make a compromise and unfortunately, we couldn’t follow through with your request and, we respect the decision that you’ve come to. We’re sad that things ended on negative terms, however, we wish you all the best for your future endeavours.
The Unlimited's reply06 Dec 2022, 18:50
Official
Hi Xinia,
Thank you for taking our call again this afternoon. We understand that you’re frustrated with the outcome of your claim. We tried to make a compromise and unfortunately, we couldn’t follow through with your request and, we respect the decision that you’ve come to. We’re sad that things ended on negative terms, however, we wish you all the best for your future endeavours.
Thank you for taking our call again this afternoon. We understand that you’re frustrated with the outcome of your claim. We tried to make a compromise and unfortunately, we couldn’t follow through with your request and, we respect the decision that you’ve come to. We’re sad that things ended on negative terms, however, we wish you all the best for your future endeavours.