Unlimited not paying out a claim

My aunt has been going back and forth trying to claim for death cover at Unlimited for the past two months. She has been told one story after another when she enquires about the claim. Her daughter passed on in July which is the month she made the claim but to this day she has not received anything. At first she kept on being told that she had outstanding documents that she needed to submit which she did. She was then told that the claim has gone to the assessors and told that it will take 48 hours to be approved. No feedback was received after the 48 hours and calls have been made to the company numerous times to enquire of the status and everytime she is told something different.

It is so unfortunate that when my aunt joined, she was not made aware that she will have to sweat when she makes a claim. This company collects premiums every month with no fail, however when its time for them to do a payout they are doing a run around and avoiding doing it at all costs.