Unlimited lies

my below email to them on 4 Oct - still no reply: A couple of weeks ago, two of your sales people (Pearl *** and Pam ***) visited my offices and sold 3 sim cards to us.

I personally enquired about data cost & data expiry terms and were completely mislead by these ladies who told me that: • Data won’t expire for 6 months • Data cost was R69 per Gb

After we paid for the cards, I continued to register etc and found out that the data cost was in fact much higher AND that data expires after 30 days.

We then requested a refund, which your employee, Maloyi ***), promised to get to us the next week.

We have still not received the promised refund and Maloyi is avoiding us.

We were interested in these cards for the data only and are not interested in voice calls or any other manner of ‘reward’ for the money we paid. We insist on a full refund.

Please contact me to get this sorted out immediately, failing which I will take this further. Your conduct thus far has been deplorable and one can only hope that this is not part of your company culture.