CW
Cathrine W
1 reviews | Active since Aug 2022
11 Aug 2022, 10:32
Unlimited *****
My aunt lost her husband 20th July 2022. She submit claim documents on 23 July 2022. Until today no feedback what so ever from them. We are following up everyday and then they tell you about they turnaround times and blah blah blah. We have sent documents since 23rd and all kind of excuses is given. The Unlimited does not have the capacity to process claims and it looks like they also don,t give a damn about they clients. I personally have a policy and is a mission impossible to get it cancelled to be be treated like this when I has to claim. You are not what you say what you are. You lie to people and dont have compassion for your clients. I can teach you a thing or 2.
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The Unlimited's replyOfficial
11 Aug 2022, 12:47Hi Cathrine,
Thank you for writing to us and making us aware of how you’ve been feeling. We’re so sorry to hear about the loss of your family member, we understand that this is one of the hardest life events one can ever go through. We never want to make the lives of our family members difficult, however, we thrive to provide the best assistance that will in turn make the lives of our family members easier to bear. So, we’d like to apologise for the hassle it’s been getting your claim in order. Please note that we attempted calling you today and unfortunately, we reached your voicemail box. To carry on with the claim, we need all clear photos of the claimants certified ID copy and copy of notice of death as the ones that you sent us were blurry and we cannot use them. Kindly resend us these photos so that we can assist you further.
Thank you for writing to us and making us aware of how you’ve been feeling. We’re so sorry to hear about the loss of your family member, we understand that this is one of the hardest life events one can ever go through. We never want to make the lives of our family members difficult, however, we thrive to provide the best assistance that will in turn make the lives of our family members easier to bear. So, we’d like to apologise for the hassle it’s been getting your claim in order. Please note that we attempted calling you today and unfortunately, we reached your voicemail box. To carry on with the claim, we need all clear photos of the claimants certified ID copy and copy of notice of death as the ones that you sent us were blurry and we cannot use them. Kindly resend us these photos so that we can assist you further.
The Unlimited's reply11 Aug 2022, 12:47
Official
Hi Cathrine,
Thank you for writing to us and making us aware of how you’ve been feeling. We’re so sorry to hear about the loss of your family member, we understand that this is one of the hardest life events one can ever go through. We never want to make the lives of our family members difficult, however, we thrive to provide the best assistance that will in turn make the lives of our family members easier to bear. So, we’d like to apologise for the hassle it’s been getting your claim in order. Please note that we attempted calling you today and unfortunately, we reached your voicemail box. To carry on with the claim, we need all clear photos of the claimants certified ID copy and copy of notice of death as the ones that you sent us were blurry and we cannot use them. Kindly resend us these photos so that we can assist you further.
Thank you for writing to us and making us aware of how you’ve been feeling. We’re so sorry to hear about the loss of your family member, we understand that this is one of the hardest life events one can ever go through. We never want to make the lives of our family members difficult, however, we thrive to provide the best assistance that will in turn make the lives of our family members easier to bear. So, we’d like to apologise for the hassle it’s been getting your claim in order. Please note that we attempted calling you today and unfortunately, we reached your voicemail box. To carry on with the claim, we need all clear photos of the claimants certified ID copy and copy of notice of death as the ones that you sent us were blurry and we cannot use them. Kindly resend us these photos so that we can assist you further.