1 reviews | Active since Dec 2024
Unlimited is unfortunately limited.
Worst experience ever. When I created an account through one of their on the street agents he put my salary date for debits on the wrong date I get paid end of the month and he put the 27th. I was debited the last money I had out of my account and I called in to change the details and dispute this. The agent I called ensured me that my date was changed I also lost my phone and asked him to update my number and my email address as I could not log into their app. I was told my details were updated. However my details were never updated and I never received any feedback from these c*nts and I called in today to ask when they will debit for December. To my surprise I was told they going to debit from the 13th and apparently I was sent an sms in November to the number of the phone that I lost. Mind the fact I only get paid the 20th the agents at their call centre told me that there’s nothing can do and I will be liable for my own failed debit order fees. This company honestly sucks. And their costumer care is literally the worst. Their agents are hypocrites and really don’t care about their customers needs. Will not ever recommend or suggest this company to anyone ever. Their agents are lifeless and will definitely not treat you with the dignity and respect you expect when contacting them. Honestly worst experience ever.
We’re so sorry for the experience you've had with us and for any frustration this has caused. We see that you've already spoken to our consultants for assistance, however, you opted to cancel your policy. If there's anything else we can do to help, please send us a message below or contact our customer care team.
Once again, thank you for your feedback - it's customers like you that help us to do better every day.
We’re so sorry for the experience you've had with us and for any frustration this has caused. We see that you've already spoken to our consultants for assistance, however, you opted to cancel your policy. If there's anything else we can do to help, please send us a message below or contact our customer care team.
Once again, thank you for your feedback - it's customers like you that help us to do better every day.
