Hellopeter
Share Your Experience
MM
Michael M

1 reviews | Active since Apr 2020

14 Feb 2024, 13:24

Unlimited is not a reputable insurance but a ****

My name is Michael matseke i am a client of unlimited and i want to inform the people. unlimited insurance is a **** guys let me tell you. I joined unlimited last year and after join when I had a problem the made excuses not to assist me till I wrote to hellopeter that's when they attended my claim and they even asked me to write a review indicating that they had assisted I had no problem because they had paid out. I didn't want to rejoin them because I realized that when I had to claim they came with excuses but I decided to join them and never skipped any payment. I decide to claim they told me the same story that they told me and my colleague which is that my paint is peeling. I ask myself if you get a scratch on ur vehicle obviously the paint will peel off abit. I wouldn't advice anyone to join unlimited because they really playing with people because when people want to claim the come up with stories but when they deduct our money it's good

0
Replies (25)
The Unlimited
The Unlimited's reply14 Feb 2024, 14:19
Official
Hi Micheal.
 
We apologise for any inconvenience caused by your recent experience with us. Please know that we evaluate all claims according to our terms and conditions. If your claim is for a damage that is covered by your policy, it shouldn't be rejected. Our team will contact you to discuss the outcome of your claim in more detail. 
MM
Michael M's update14 Feb 2024, 16:04
Reviewer Update
My claim is covered by my policy because our agreement was that you cover pre-existing scratches and dents as well as new once and we can make claims after first two premium and than after we can claim after three successful premiums paid. When I have to claim I get stories but when you deduct my money you don't even remind me. I don't like people or companies that takes advantage of people because we work for this money and we join you guys to be protected but you just want to feed of us and we should accept it noway.
The Unlimited
The Unlimited's reply14 Feb 2024, 18:19
Official
Hi Micheal. 

You're right that pre-existing scratches and dents are covered. However, your claim needs to remain within the scope of your cover. You'll receive a call from a claims specialist first thing tomorrow morning. 
MM
Michael M's update14 Feb 2024, 21:33
Reviewer Update
We shall see where we end up because you using the same reasoning for all of us who claim. It is not the first time you do this to me and I am not the only one, I have a colleague same office as me,you did the same to her and told her about paint peeling and when I rejoined I addressed this issue and was told that I would not have the same bad experience as I did but you going back those bad ways. I am grateful for this Platforms because companies are taking people for a ride and we should make them aware.
The Unlimited
The Unlimited's reply15 Feb 2024, 08:27
Official
Hi Micheal. 

We're sorry that your experience with us hasn't been a great one. However, for our maintenance and restoration plan all claims are evaluated uniquely based on your terms and conditions. Paint peeling is listed as part of our exclusions. We'd like the opportunity to investigate your colleagues claim. Please inbox us their ID number or contact details. We'll have one of our team members give you a call today.



MM
Michael M's update15 Feb 2024, 10:14
Reviewer Update
I want to let people know that unlimited is a **** you utter words as if you will resolve people's problems and you don't. Unlimited said they would call me to resolve this problem and they never did because they are two faced they say something and do the other. I am no longer interested in what you have to say I want to cancel our agreement immediately. I cry out to people that join unlimited at your own risk because when you have to claim they will leave you hanging.
The Unlimited
The Unlimited's reply15 Feb 2024, 12:12
Official
Hi Michael.

Thanks for taking our call today. Our team is investigating this matter for you once all findings have been concluded, feedback will be provided to you within 24 - 48 working hours.

Thanks for your patience.
MM
Michael M's update15 Feb 2024, 12:43
Reviewer Update
People see what I mean? You send messages that I took your call which call are you referring to? I didn't receive any call from you infact I called to make sure that you cancel this ******* policy you are blatant lairs and this is clear you are out to suck us dry of our hard earned money.
The Unlimited
The Unlimited's reply15 Feb 2024, 13:50
Official
Hello Michael,

We're sorry for the frustration this has caused. We're investigating this matter for you, and you'll receive feedback before close of business today.

The Unlimited
The Unlimited's reply15 Feb 2024, 16:11
Official
Hi Michael,

We'd like to apologise for the experience you've had with us. We always ensure that our customers are treated like family. We see that you spoke to Stansil today.

Please feel free to message us if you require further assistance.
MM
Michael M's update16 Feb 2024, 11:42
Reviewer Update
I am still waiting for the so called feedback they said they would give me so I will inform people of the outcome so that they know what they would be getting themselves in
The Unlimited
The Unlimited's reply16 Feb 2024, 12:09
Official
Hi Michael,

We'll have one of our team members give you a call shortly.

The Unlimited
The Unlimited's reply16 Feb 2024, 16:53
Official
Hello  Michael,

We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. We'll try again on Monday, so that we can provide you with feedback.
MM
Michael M's update18 Feb 2024, 13:48
Reviewer Update
I will be waiting for the feedback on Monday morning hope it's not just feedback but good feedback
The Unlimited
The Unlimited's reply19 Feb 2024, 08:19
Official
Hi Michael,

 Feedback will be provided to you once all findings have been concluded before close of business today.
The Unlimited
The Unlimited's reply19 Feb 2024, 16:39
Official
Hello  Michael,

Thank you for your patience. We've sent all the call recordings via email.

Please drop us a message if you need further assistance.


MM
Michael M's update19 Feb 2024, 23:11
Reviewer Update
I am happy at that you send the recordings and it proves me right. I expressed my concerns before joining unlimited again and Mandisa your consultant said "our claims process have change and we have made it easier" . She apologized for my experience. Now I did it again by giving me problems when I have to claim. I still stand with what I said nothing has changed and u wasted my time because recordings was needed by u not me!!
MM
Michael M's update19 Feb 2024, 23:15
Reviewer Update
I am happy that you sent the recordings and it proves me right. I expressed my concerns before joining unlimited again and Mandisa your consultant said "our claims process have change and we have made it easier" . She apologized for my experience. Now yoy did it again by giving me problems when I have to claim. I still stand with what I said nothing has changed and you wasted my time because recordings was needed by you not me!!
MM
Michael M's update19 Feb 2024, 23:27
Reviewer Update
Unlimited is really playing with people's feelings and they basically don't care. you guys speak of recordings as if I asked for them all I wanted was my car to be sorted out because when I had to pay you, you never struggled but each and every claim I made a claim I have to struggle very disappointed and would not recommend Unlimited to anyone. Unlimited doesn't not know how much money and airtime goes into claiming and most of all the heartache it causes us.
MM
Michael M's update20 Feb 2024, 14:52
Reviewer Update
I am amazed at how unlimited displayed as if they care but they don't care at al they did their investigation at it failed dismally. I was even told by my colleague that shes leaving unlimited because they are not honest in everyday hence I say join unlimited at your own risk I will continue until people are aware if this.
The Unlimited
The Unlimited's reply20 Feb 2024, 15:26
Official
Hi Michael.

We're sorry that our service didn't meet your expectations. As per all our previous communication, your claim was unsuccessful because you did not meet the T&Cs stipulated for your policy.  The details and full outcome of your claim has been shared with you already on 14/02/2024.  We also shared the sales call with you as per your request.   

Should you wish to lodge a formal complaint., please use the link below:

https://bit.ly/2UFbFYm 
MM
Michael M's update20 Feb 2024, 18:49
Reviewer Update
You can talk how ever you want and I am not bothered. I am very proud of myself cause I made people aware that you are an insurance that does not consider its clients, one another thing I am glad because you will have one less client as my colleague indicated that she is also leaving you because your dishonest people chasing after money
MM
Michael M's update20 Feb 2024, 18:56
Reviewer Update
I will continue to preach that people should be careful of unlimite insurance because you are lying through your teeth.I want to also inform them that one of your managers also called me asking me to stop posting cause he knew that I was preaching the truth and I will do that along as you cheat people of their hard earned money.
MM
Michael M's update21 Feb 2024, 16:50
Reviewer Update
Guess what? The person who I indicated that she would leave unlimite actually left meaning that I was right. I rest my cas
MM
Michael M's update27 Feb 2024, 19:34
Reviewer Update
Hi people.
I would like to inform you that after the investigation that was launched The unlimited gave me the go ahead to fix my bumper. I would like to commend the mangaer of claims Mr Tshilo Rantai for the professionalism that he displayed and not being afraid to see what was the truth and what was not I appreciate it consumers need people like you